Mortgage company · complaint record
Volunteer Mortgage complaints
Filed under Volunteer Mortgage Inc
Consumers have filed 6 complaints about Volunteer Mortgage since 2013, 2 of them in the last 12 months. It answered 0% on time and closed 0% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 6
- Last 12 months
- 2
- Answered on time
- 0%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #300 of 595
Since May 2013
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Jun 25, 2026
Most complained-about mortgage lenders & servicers
Volunteer Mortgage complaints by month
The busiest month was May 2013 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Volunteer Mortgage answered all time
- Closed with explanation233.3%
- Untimely response466.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Volunteer Mortgage complaints are about
Top Volunteer Mortgage problems
Inside "Trouble during payment process"
- Trying to communicate with the company to fix an issue while managing or servicing your loan 1
Volunteer Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Volunteer MortgageMortgages | - | 2 | - |
Compare side by side: Volunteer Mortgage vs Midwest Loan Services · Volunteer Mortgage vs Truhome Solutions · Volunteer Mortgage vs NEXA Mortgage · Volunteer Mortgage vs Hilltop
What people say about Volunteer Mortgage
All experiencesNo experiences with Volunteer Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Volunteer Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jun 25, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | No timely reply |
| May 20, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | No timely reply |
| Feb 13, 2025 | Credit reporting | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | No timely reply |
| Nov 28, 2022 | Mortgages | Trouble during payment process | No timely reply |
| Jun 19, 2015 | Mortgages | Loan servicing, payments, escrow account | Explained |
| May 28, 2013 | Mortgages | Loan modification,collection,foreclosure | Explained |
Questions about Volunteer Mortgage
How many complaints does Volunteer Mortgage have?
Volunteer Mortgage has 6 complaints on record since May 2013, including 2 in the last 12 months and 0 in the last 30 days. That makes it number 2,550 of every company by complaints this year.
Does Volunteer Mortgage respond to complaints?
Yes. Volunteer Mortgage answered 0% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Volunteer Mortgage?
The most common problems are trouble during payment process (2), struggling to pay mortgage (1), loan modification,collection,foreclosure (1).
Is Volunteer Mortgage legit?
Volunteer Mortgage is a real company with a public complaint record: consumers have complained about it 6 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Volunteer Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Volunteer Mortgage?
Complain to Volunteer Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Volunteer Mortgage complaints come from?
Most come from Tennessee (5), Kentucky (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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