Mortgage company · complaint record
West One Capital Group complaints
Filed under West One Capital Group Inc.
Consumers have filed 3 complaints about West One Capital Group since 2016, none in the last 12 months. It answered 66.7% on time and closed 0% with relief for the customer. The most common problem is incorrect information on your report.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 3
- Last 12 months
- 0
- Answered on time
- 66.7%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since July 2016
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Feb 25, 2021
West One Capital Group complaints by month
The busiest month was July 2016 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How West One Capital Group answered all time
- Closed with explanation3100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top West One Capital Group problems
Inside "Incorrect information on your report"
- Information is missing that should be on the report 1
West One Capital Group compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | West One Capital GroupMortgages | - | 0 | - |
Compare side by side: West One Capital Group vs Midwest Loan Services · West One Capital Group vs Truhome Solutions · West One Capital Group vs NEXA Mortgage · West One Capital Group vs Hilltop
What people say about West One Capital Group
All experiencesNo experiences with West One Capital Group yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest West One Capital Group complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Feb 25, 2021 | Mortgages | Trouble during payment process | Explained |
| Jul 9, 2020 | Mortgages | Incorrect information on your reportInformation is missing that should be on the report | Explained |
| Jul 10, 2016 | Mortgages | Settlement process and costs | Explained |
Questions about West One Capital Group
How many complaints does West One Capital Group have?
West One Capital Group has 3 complaints on record since July 2016, including 0 in the last 12 months and 0 in the last 30 days.
Does West One Capital Group respond to complaints?
Yes. West One Capital Group answered 66.7% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with West One Capital Group?
The most common problems are incorrect information on your report (1), trouble during payment process (1), settlement process and costs (1).
Is West One Capital Group legit?
West One Capital Group is a real company with a public complaint record: consumers have complained about it 3 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is West One Capital Group legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against West One Capital Group?
Complain to West One Capital Group in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most West One Capital Group complaints come from?
Most come from California (1), Texas (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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