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Case file

Prepaid & gift cards

Complaint 25544619 Capital One

Explained
Product
Prepaid card · General-purpose prepaid card
From
Virginia 22655
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Aug 19, 2026Complaint received
  2. Aug 19, 2026Sent to Capital One
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Capital One complaints about unexpected or other fees

ReceivedAboutIssueStateAnswerOn time
Oct 10, 2026Money transfers & appsUnexpected or other feesMDExplainedYes
Oct 1, 2026Prepaid & gift cardsUnexpected or other feesTXExplainedYes
Aug 4, 2026Prepaid & gift cardsUnexpected or other feesMAExplainedYes
Jun 30, 2026Prepaid & gift cardsUnexpected or other feesTXFixedYes
Apr 22, 2026Money transfers & appsUnexpected or other feesPAExplainedYes
Apr 12, 2026Prepaid & gift cardsUnexpected or other feesGAFixedYes
Feb 27, 2026Prepaid & gift cardsUnexpected or other feesCTExplainedYes
Feb 7, 2026Money transfers & appsUnexpected or other feesPAExplainedYes
Jan 2, 2026CryptoUnexpected or other feesNJExplainedYes
Oct 18, 2025Prepaid & gift cardsUnexpected or other feesCAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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