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Case file

Money transfers & apps

Complaint 2725540 Xoom

Explained
Company
Xoom
Product
Money transfer, virtual currency, or money service · Foreign currency exchange
From
Virginia 244XX
Filed by
Web · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company believes it acted appropriately as authorized by contract or law
  1. Nov 9, 2017Complaint received
  2. Nov 19, 2017Sent to Xoom (10 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Xoom complaints about problem with customer service

ReceivedAboutIssueStateAnswerOn time
Sep 8, 2025Money transfers & appsProblem with customer serviceNJExplainedYes
Mar 26, 2025Money transfers & appsProblem with customer serviceTXMoney backYes
Oct 18, 2024Money transfers & appsProblem with customer serviceCAFixedYes
Oct 7, 2024Money transfers & appsProblem with customer service-ExplainedYes
Aug 30, 2022Money transfers & appsProblem with customer serviceNJExplainedYes
Mar 21, 2021Money transfers & appsProblem with customer serviceILFixedYes
Aug 9, 2020Money transfers & appsProblem with customer serviceCAExplainedYes

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