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Complaint log

AES / PHEAA complaint log

The newest complaints about AES / PHEAA, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Nov 26, 2025Student loansProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportNVExplainedYes
Nov 21, 2025Student loansIncorrect information on your reportAccount information incorrectNCExplainedYes
Nov 20, 2025Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanILExplainedYes
Nov 19, 2025Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanPAExplainedYes
Nov 18, 2025Credit reportingIncorrect information on your reportAccount status incorrectALExplainedYes
Nov 17, 2025Student loansDealing with your lender or servicerReceived bad information about your loanGAExplainedYes
Nov 17, 2025Student loansDealing with your lender or servicerReceived bad information about your loanINExplainedYes
Nov 13, 2025Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportMDExplainedYes
Nov 13, 2025Credit reportingIncorrect information on your reportAccount status incorrectNYExplainedYes
Nov 13, 2025Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedMSFixedYes
Nov 13, 2025Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedMSFixedYes
Nov 13, 2025Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedMSFixedYes
Nov 11, 2025Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedTXExplainedYes
Nov 10, 2025Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedCAExplainedYes
Nov 10, 2025Student loansCredit monitoring or identity theft protection servicesBilling dispute for servicesNCExplainedYes
Nov 9, 2025Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsMDExplainedYes
Nov 8, 2025Student loansIncorrect information on your reportAccount status incorrectDEExplainedYes
Nov 7, 2025Student loansDealing with your lender or servicerTrouble with how payments are being handledTNExplainedYes
Nov 5, 2025Student loansDealing with your lender or servicerProblem with customer serviceDEExplainedYes
Nov 5, 2025Student loansDealing with your lender or servicerReceived bad information about your loanINExplainedYes
Nov 3, 2025Debt relief & credit repairCharged upfront or unexpected feesAZExplainedYes
Nov 1, 2025Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedIDExplainedYes
Oct 30, 2025Student loansDealing with your lender or servicerTrouble with how payments are being handledFLExplainedYes
Oct 29, 2025Student loansIncorrect information on your reportAccount status incorrectCTExplainedYes
Oct 27, 2025Credit reportingIncorrect information on your reportOld information reappears or never goes awayGAExplainedYes
Oct 26, 2025Student loansDealing with your lender or servicerDon't agree with the fees chargedMEExplainedYes
Oct 24, 2025Credit reportingIncorrect information on your reportAccount information incorrectNJExplainedYes
Oct 23, 2025Debt collectionAttempts to collect debt not owedDebt is not yoursMIExplainedYes
Oct 22, 2025Student loansIncorrect information on your reportAccount status incorrectLAFixedYes
Oct 21, 2025Student loansDealing with your lender or servicerTrouble with how payments are being handledNYExplainedYes
Oct 21, 2025Student loansDealing with your lender or servicerProblem with customer serviceAKExplainedYes
Oct 20, 2025Student loansDealing with your lender or servicerTrouble with how payments are being handledWIExplainedYes
Oct 17, 2025Credit reportingIncorrect information on your reportAccount status incorrectALExplainedYes
Oct 17, 2025Student loansDealing with your lender or servicerReceived bad information about your loanNJExplainedYes
Oct 15, 2025Student loansIncorrect information on your reportAccount status incorrectFLFixedYes
Oct 15, 2025Student loansDealing with your lender or servicerTrouble with how payments are being handledPAExplainedYes
Oct 15, 2025Credit reportingIncorrect information on your reportPublic record information inaccurateFLExplainedYes
Oct 14, 2025Student loansStruggling to repay your loanProblem lowering your monthly paymentsDEExplainedYes
Oct 14, 2025Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsHIExplainedYes
Oct 14, 2025Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanPAExplainedYes
Oct 14, 2025Credit reportingIncorrect information on your reportAccount information incorrectNJExplainedYes
Oct 13, 2025Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes
Oct 2, 2025Student loansDealing with your lender or servicerProblem with customer serviceNJExplainedYes
Oct 2, 2025Student loansDealing with your lender or servicerDon't agree with the fees chargedALExplainedYes
Oct 1, 2025Student loansDealing with your lender or servicerReceived bad information about your loanTNFixedYes
Oct 1, 2025Student loansDealing with your lender or servicerDon't agree with the fees chargedFLExplainedYes
Sep 30, 2025Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportMDExplainedYes
Sep 30, 2025Student loansIncorrect information on your reportPublic record information inaccurateNYExplainedYes
Sep 30, 2025Student loansIncorrect information on your reportAccount status incorrectNVExplainedYes
Sep 25, 2025Student loansStruggling to repay your loanBankruptcyMDExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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