Complaint log
AES / PHEAA complaint log
The newest complaints about AES / PHEAA, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 25, 2025 | Student loans | Dealing with your lender or servicerCo-signer | Explained |
| Sep 24, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Fixed |
| Sep 23, 2025 | Student loans | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | Explained |
| Sep 19, 2025 | Credit reporting | Improper use of your reportReporting company used your report improperly | Fixed |
| Sep 18, 2025 | Credit reporting | Incorrect information on your reportOld information reappears or never goes away | Explained |
| Sep 13, 2025 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Sep 12, 2025 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| Sep 12, 2025 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Sep 11, 2025 | Student loans | Struggling to repay your loanProblem with forgiveness, cancellation, or discharge | Explained |
| Sep 11, 2025 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Sep 9, 2025 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Sep 9, 2025 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Sep 8, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Sep 5, 2025 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Sep 4, 2025 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Sep 3, 2025 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Sep 2, 2025 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Aug 29, 2025 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Aug 28, 2025 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Aug 28, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Aug 27, 2025 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Aug 26, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Aug 26, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Aug 25, 2025 | Debt collection | False statements or representationAttempted to collect wrong amount | Money back |
| Aug 25, 2025 | Credit reporting | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Aug 22, 2025 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 21, 2025 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Aug 20, 2025 | Debt collection | Threatened to contact someone or share information improperlyTalked to a third-party about your debt | Explained |
| Aug 19, 2025 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Aug 15, 2025 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Aug 14, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Aug 12, 2025 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Aug 11, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Aug 11, 2025 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Aug 11, 2025 | Student loans | Incorrect information on your reportAccount information incorrect | Explained |
| Aug 9, 2025 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Aug 9, 2025 | Student loans | Struggling to repay your loanBankruptcy | Explained |
| Aug 9, 2025 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Aug 8, 2025 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Aug 8, 2025 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 7, 2025 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 7, 2025 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 6, 2025 | Student loans | Getting a loanConfusing or misleading advertising | Explained |
| Aug 5, 2025 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Aug 5, 2025 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Aug 4, 2025 | Student loans | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Aug 4, 2025 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Fixed |
| Aug 3, 2025 | Credit reporting | Problem with a company's investigation into an existing problemWas not notified of investigation status or results | Fixed |
| Aug 3, 2025 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Aug 3, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works