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Complaint log

AES / PHEAA complaint log

The newest complaints about AES / PHEAA, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Jan 20, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseOHFixedYes
Jan 20, 2026Student loansProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportCAExplainedYes
Jan 18, 2026Student loansIssue with income share agreementMarketing or disclosure issuesCAExplainedYes
Jan 18, 2026Credit reportingIncorrect information on your reportAccount information incorrectAZExplainedYes
Jan 18, 2026Credit reportingIncorrect information on your reportAccount information incorrectAZExplainedYes
Jan 18, 2026Credit reportingIncorrect information on your reportAccount information incorrectAZExplainedYes
Jan 14, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledMOExplainedYes
Jan 13, 2026Student loansProblem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phoneMAExplainedYes
Jan 13, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedTXExplainedYes
Jan 13, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledSCExplainedYes
Jan 11, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedMNExplainedYes
Jan 11, 2026Student loansStruggling to repay your loanBankruptcyKYExplainedYes
Jan 9, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledFLExplainedYes
Jan 9, 2026Student loansIncorrect information on your reportAccount status incorrectPRExplainedYes
Jan 8, 2026Student loansIncorrect information on your reportAccount status incorrectNVExplainedYes
Jan 7, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledDEFixedYes
Jan 6, 2026Student loansDealing with your lender or servicerProblem with customer serviceCAExplainedYes
Jan 6, 2026Credit reportingIncorrect information on your reportAccount status incorrectTNExplainedYes
Jan 5, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsMDFixedYes
Jan 5, 2026Credit reportingProblem with a company's investigation into an existing problemWas not notified of investigation status or resultsOHFixedYes
Jan 3, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanNYExplainedYes
Jan 2, 2026Student loansDealing with your lender or servicerReceived bad information about your loanGAExplainedYes
Jan 1, 2026Student loansDealing with your lender or servicerReceived bad information about your loanTXExplainedYes
Dec 31, 2025Credit reportingIncorrect information on your reportAccount status incorrectCAExplainedYes
Dec 31, 2025Student loansIncorrect information on your reportInformation belongs to someone elseAZExplainedYes
Dec 30, 2025Credit reportingIncorrect information on your reportAccount status incorrectPAExplainedYes
Dec 29, 2025Credit reportingIncorrect information on your reportInformation belongs to someone elseNYExplainedYes
Dec 29, 2025Credit reportingImproper use of your reportReporting company used your report improperlyNYExplainedYes
Dec 26, 2025Student loansDealing with your lender or servicerReceived bad information about your loanNYMoney backYes
Dec 26, 2025Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanFLExplainedYes
Dec 20, 2025Debt collectionAttempts to collect debt not owedDebt is not yoursPAExplainedYes
Dec 19, 2025Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedIDExplainedYes
Dec 17, 2025Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes
Dec 16, 2025Student loansProblem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phoneCAExplainedYes
Dec 16, 2025Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeOHExplainedYes
Dec 15, 2025Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes
Dec 15, 2025Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsNJExplainedYes
Dec 15, 2025Student loansStruggling to repay your loanBankruptcyNVExplainedYes
Dec 13, 2025Credit reportingProblem with a company's investigation into an existing problemProblem with personal statement of disputeNCExplainedYes
Dec 12, 2025Student loansIncorrect information on your reportOld information reappears or never goes awayTXExplainedYes
Dec 12, 2025Credit reportingImproper use of your reportReporting company used your report improperlyTXExplainedYes
Dec 12, 2025Debt collectionAttempts to collect debt not owedDebt is not yoursMIExplainedYes
Dec 11, 2025Student loansDealing with your lender or servicerTrouble with how payments are being handledVTFixedYes
Dec 10, 2025Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsCAExplainedYes
Dec 9, 2025Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes
Dec 7, 2025Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedNJExplainedYes
Dec 7, 2025Debt collectionFalse statements or representationAttempted to collect wrong amountGAExplainedYes
Dec 3, 2025Credit reportingIncorrect information on your reportAccount status incorrectNCFixedYes
Dec 2, 2025Student loansStruggling to repay your loanProblem with your payment planNYExplainedYes
Dec 1, 2025Student loansDealing with your lender or servicerTrouble with how payments are being handledCAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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