Mortgage company · complaint record
American Capital complaints
Filed under AKT AMERICAN CAPITAL, INC. DBA AMERICAN CAPITAL CORP.
Consumers have filed 7 complaints about American Capital since 2015, none in the last 12 months. It answered 14.3% on time and closed 0% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 7
- Last 12 months
- 0
- Answered on time
- 14.3%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since August 2015
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Feb 14, 2023
American Capital complaints by month
The busiest month was May 2016 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How American Capital answered all time
- Closed with explanation457.1%
- Untimely response342.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What American Capital complaints are about
Top American Capital problems
American Capital compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | American CapitalMortgages | - | 0 | - |
Compare side by side: American Capital vs Midwest Loan Services · American Capital vs Truhome Solutions · American Capital vs NEXA Mortgage · American Capital vs Hilltop
What people say about American Capital
All experiencesNo experiences with American Capital yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest American Capital complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Feb 14, 2023 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | No timely reply |
| Feb 1, 2023 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | No timely reply |
| Oct 18, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | No timely reply |
| Mar 16, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| May 17, 2016 | Mortgages | Application, originator, mortgage broker | Explained |
| May 3, 2016 | Mortgages | Application, originator, mortgage broker | Explained |
| Aug 5, 2015 | Mortgages | Settlement process and costs | Explained |
Questions about American Capital
How many complaints does American Capital have?
American Capital has 7 complaints on record since August 2015, including 0 in the last 12 months and 0 in the last 30 days.
Does American Capital respond to complaints?
Yes. American Capital answered 14.3% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with American Capital?
The most common problems are applying for a mortgage or refinancing an existing mortgage (2), application, originator, mortgage broker (2), improper use of your report (1).
Is American Capital legit?
American Capital is a real company with a public complaint record: consumers have complained about it 7 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is American Capital legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against American Capital?
Complain to American Capital in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most American Capital complaints come from?
Most come from California (6), Texas (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about American Capital
No comments yet. Start the conversation - questions are welcome too.