BBVA against other auto lenders
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Santander Holdings USA | 2,463 | +55% | 100% | 36% | 5,915 |
| 2 | Ally Financial | 1,987 | +53% | 100% | 4% | 9,980 |
| 3 | Westlake Financial | 1,921 | +69% | 100% | 0% | 6,159 |
| 4 | Credit Acceptance | 1,277 | +12% | 99.7% | 4% | 6,077 |
| 5 | Capital One | 1,225 | +17% | 100% | 2% | 6,196 |
| 6 | Bridgecrest | 1,019 | +29% | 99.5% | 0% | 3,330 |
| 7 | Hyundai Capital America | 996 | +81% | 100% | 0% | 4,690 |
| 8 | Toyota Financial Services | 938 | +52% | 99.9% | 6% | 4,524 |
| 9 | Exeter Finance | 830 | +24% | 99.9% | 0% | 2,969 |
| 10 | Wells Fargo | 686 | +40% | 100% | 19% | 6,683 |
| 11 | American Honda Finance | 556 | +57% | 99.6% | 0% | 2,789 |
| 12 | American Credit Acceptance | 554 | +63% | 100% | 0% | 1,840 |
| 13 | BBVA | 0 | new | - | - | 249 |
Every auto lender ranked
Latest BBVA auto loans & leases complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Jun 27, 2015 | Auto loans & leases | Taking out the loan or lease | TX | Explained | Yes |
| Jun 10, 2015 | Auto loans & leases | Managing the loan or lease | AR | Explained | Yes |
| Jun 10, 2015 | Auto loans & leases | Managing the loan or lease | AR | Explained | Yes |
| May 29, 2015 | Auto loans & leases | Managing the loan or lease | AZ | Fixed | Yes |
| May 29, 2015 | Auto loans & leases | Taking out the loan or lease | TX | Explained | Yes |
| May 21, 2015 | Auto loans & leases | Managing the loan or lease | NY | Explained | Yes |
| May 17, 2015 | Auto loans & leases | Managing the loan or lease | AZ | Fixed | Yes |
| May 12, 2015 | Auto loans & leases | Shopping for a loan or lease | AZ | Explained | Yes |
| Apr 8, 2015 | Auto loans & leases | Managing the loan or lease | OK | Fixed | Yes |
| Mar 4, 2015 | Auto loans & leases | Managing the loan or lease | AL | Explained | Yes |
| Mar 1, 2015 | Auto loans & leases | Shopping for a loan or lease | TX | Explained | Yes |
| Feb 9, 2015 | Auto loans & leases | Managing the loan or lease | CA | Explained | Yes |
| Feb 9, 2015 | Auto loans & leases | Taking out the loan or lease | AL | Explained | Yes |
| Jan 27, 2015 | Auto loans & leases | Managing the loan or lease | FL | Explained | Yes |
| Jan 14, 2015 | Auto loans & leases | Managing the loan or lease | TX | Explained | Yes |
| Dec 4, 2014 | Auto loans & leases | Managing the loan or lease | AZ | Explained | Yes |
| Oct 29, 2014 | Auto loans & leases | Shopping for a loan or lease | TX | Explained | Yes |
| Sep 25, 2014 | Auto loans & leases | Managing the loan or lease | TX | Fixed | Yes |
| Sep 13, 2014 | Auto loans & leases | Problems when you are unable to pay | AL | Explained | Yes |
| Sep 11, 2014 | Auto loans & leases | Managing the loan or lease | AZ | Explained | Yes |
| Sep 4, 2014 | Auto loans & leases | Managing the loan or lease | AL | Explained | Yes |
| Sep 2, 2014 | Auto loans & leases | Managing the loan or lease | AZ | Explained | Yes |
| Aug 3, 2014 | Auto loans & leases | Managing the loan or lease | TX | Fixed | Yes |
| Jun 30, 2014 | Auto loans & leases | Problems when you are unable to pay | AR | Explained | Yes |
| Jun 9, 2014 | Auto loans & leases | Managing the loan or lease | TX | Explained | Yes |
| May 15, 2014 | Auto loans & leases | Managing the loan or lease | OK | Explained | Yes |
| May 3, 2014 | Auto loans & leases | Managing the loan or lease | TX | Explained | Yes |
| Apr 10, 2014 | Auto loans & leases | Managing the loan or lease | TX | Explained | Yes |
| Mar 14, 2014 | Auto loans & leases | Managing the loan or lease | AL | Explained | Yes |
| Mar 4, 2014 | Auto loans & leases | Managing the loan or lease | CO | Explained | Yes |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
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