BBVA against other auto lenders
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Santander Holdings USA | 2,463 | +55% | 100% | 36% | 5,915 |
| 2 | Ally Financial | 1,987 | +53% | 100% | 4% | 9,980 |
| 3 | Westlake Financial | 1,921 | +69% | 100% | 0% | 6,159 |
| 4 | Credit Acceptance | 1,277 | +12% | 99.7% | 4% | 6,077 |
| 5 | Capital One | 1,225 | +17% | 100% | 2% | 6,196 |
| 6 | Bridgecrest | 1,019 | +29% | 99.5% | 0% | 3,330 |
| 7 | Hyundai Capital America | 996 | +81% | 100% | 0% | 4,690 |
| 8 | Toyota Financial Services | 938 | +52% | 99.9% | 6% | 4,524 |
| 9 | Exeter Finance | 830 | +24% | 99.9% | 0% | 2,969 |
| 10 | Wells Fargo | 686 | +40% | 100% | 19% | 6,683 |
| 11 | American Honda Finance | 556 | +57% | 99.6% | 0% | 2,789 |
| 12 | American Credit Acceptance | 554 | +63% | 100% | 0% | 1,840 |
| 13 | BBVA | 0 | new | - | - | 249 |
Every auto lender ranked
Latest BBVA auto loans & leases complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Dec 27, 2016 | Auto loans & leases | Problems when you are unable to pay | - | Explained | Yes |
| Nov 21, 2016 | Auto loans & leases | Managing the loan or lease | CO | Explained | Yes |
| Nov 15, 2016 | Auto loans & leases | Managing the loan or lease | MO | Money back | Yes |
| Nov 4, 2016 | Auto loans & leases | Managing the loan or lease | AR | Fixed | Yes |
| Oct 27, 2016 | Auto loans & leases | Managing the loan or lease | FL | Fixed | Yes |
| Sep 30, 2016 | Auto loans & leases | Managing the loan or lease | AZ | Money back | Yes |
| Aug 25, 2016 | Auto loans & leases | Managing the loan or lease | TX | Explained | Yes |
| Aug 24, 2016 | Auto loans & leases | Managing the loan or lease | NY | Explained | Yes |
| Jul 29, 2016 | Auto loans & leases | Problems when you are unable to pay | OK | Explained | Yes |
| Jul 25, 2016 | Auto loans & leases | Managing the loan or lease | GA | Fixed | Yes |
| May 31, 2016 | Auto loans & leases | Managing the loan or lease | OK | Money back | Yes |
| May 11, 2016 | Auto loans & leases | Shopping for a loan or lease | CA | Explained | Yes |
| May 9, 2016 | Auto loans & leases | Shopping for a loan or lease | TX | Explained | Yes |
| May 5, 2016 | Auto loans & leases | Problems when you are unable to pay | FL | Fixed | Yes |
| Apr 8, 2016 | Auto loans & leases | Managing the loan or lease | GA | Explained | Yes |
| Apr 7, 2016 | Auto loans & leases | Managing the loan or lease | AZ | Explained | Yes |
| Apr 6, 2016 | Auto loans & leases | Managing the loan or lease | TX | Explained | Yes |
| Mar 22, 2016 | Auto loans & leases | Managing the loan or lease | TX | Explained | Yes |
| Feb 8, 2016 | Auto loans & leases | Shopping for a loan or lease | CA | Fixed | Yes |
| Jan 7, 2016 | Auto loans & leases | Problems when you are unable to pay | AZ | Explained | Yes |
| Dec 21, 2015 | Auto loans & leases | Managing the loan or lease | CO | Explained | Yes |
| Nov 15, 2015 | Auto loans & leases | Managing the loan or lease | TX | Explained | Yes |
| Oct 26, 2015 | Auto loans & leases | Managing the loan or lease | CO | Explained | Yes |
| Oct 25, 2015 | Auto loans & leases | Managing the loan or lease | TX | Explained | Yes |
| Sep 9, 2015 | Auto loans & leases | Problems when you are unable to pay | NM | Explained | Yes |
| Aug 27, 2015 | Auto loans & leases | Managing the loan or lease | AL | Explained | Yes |
| Aug 17, 2015 | Auto loans & leases | Managing the loan or lease | AZ | Explained | Yes |
| Aug 15, 2015 | Auto loans & leases | Taking out the loan or lease | AR | Explained | Yes |
| Aug 13, 2015 | Auto loans & leases | Taking out the loan or lease | PA | Explained | Yes |
| Aug 4, 2015 | Auto loans & leases | Managing the loan or lease | TX | Explained | Yes |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
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