Auto lender · complaint record
BTS Motors complaints
Filed under BTS Motors, LLC
Consumers have filed 11 complaints about BTS Motors since 2015, none in the last 12 months. It answered 18.2% on time and closed 0% with relief for the customer. The most common problem is managing the loan or lease.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 11
- Last 12 months
- 0
- Answered on time
- 18.2%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since February 2015
new vs the year before
Industry: 98.2%
Typical auto lender: 9%
Newest: Nov 11, 2023
BTS Motors complaints by month
The busiest month was April 2021 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How BTS Motors answered all time
- Closed with explanation218.2%
- Untimely response981.8%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What BTS Motors complaints are about
Top BTS Motors problems
Inside "Managing the loan or lease"
- Problem with additional products or services purchased with the loan 2
- Problem with fees charged 2
BTS Motors compared with other auto lenders
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | The Savings GroupAuto loans & leases | 63 | 41 | C |
| 2 | AC AutoPay LLC, Denver, CO BranchAuto loans & leases | 60 | 38 | C |
| 3 | CARS AcquisitionAuto loans & leases | 81 | 34 | A |
| 4 | EA HoldingsAuto loans & leases | 3 | 33 | F |
| 5 | Innovate ManagedAuto loans & leases | 6 | 32 | F |
| 6 | Cooley EnterprisesAuto loans & leases | 8 | 31 | F |
| 7 | Challenge Financial ServicesAuto loans & leases | 5 | 27 | F |
| 8 | BTS MotorsAuto loans & leases | - | 0 | - |
Compare side by side: BTS Motors vs The Savings Group · BTS Motors vs AC AutoPay LLC, Denver, CO Branch · BTS Motors vs CARS Acquisition · BTS Motors vs EA Holdings
What people say about BTS Motors
All experiencesNo experiences with BTS Motors yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest BTS Motors complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 11, 2023 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | No timely reply |
| Jul 28, 2023 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | No timely reply |
| Feb 21, 2023 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | No timely reply |
| Feb 1, 2023 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | No timely reply |
| May 30, 2022 | Credit reporting | Incorrect information on your reportOld information reappears or never goes away | No timely reply |
| Jul 22, 2021 | Credit reporting | Incorrect information on your reportAccount information incorrect | No timely reply |
| Apr 14, 2021 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | No timely reply |
| Apr 1, 2021 | Credit reporting | Incorrect information on your reportAccount information incorrect | No timely reply |
| Sep 25, 2018 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | No timely reply |
| Apr 25, 2016 | Auto loans & leases | Problems when you are unable to pay | Explained |
| Feb 6, 2015 | Auto loans & leases | Managing the loan or lease | Explained |
Questions about BTS Motors
How many complaints does BTS Motors have?
BTS Motors has 11 complaints on record since February 2015, including 0 in the last 12 months and 0 in the last 30 days.
Does BTS Motors respond to complaints?
Yes. BTS Motors answered 18.2% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with BTS Motors?
The most common problems are managing the loan or lease (5), incorrect information on your report (4), written notification about debt (1).
Is BTS Motors legit?
BTS Motors is a real company with a public complaint record: consumers have complained about it 11 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is BTS Motors legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against BTS Motors?
Complain to BTS Motors in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most BTS Motors complaints come from?
Most come from Texas (10), Virginia (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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