Mortgage company · complaint record
Capital Benefit complaints
Filed under Capital Benefit, Inc.
Consumers have filed 9 complaints about Capital Benefit since 2013, none in the last 12 months. It answered 88.9% on time and closed 12% with relief for the customer. The most common problem is struggling to pay mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 9
- Last 12 months
- 0
- Answered on time
- 88.9%
- Closed with relief
- 12%
- Last 30 days
- 0
- Rank
- -
Since March 2013
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 29, 2025
Capital Benefit complaints by month
The busiest month was May 2020 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Capital Benefit answered all time
- Closed with non-monetary relief111.1%
- Closed with explanation777.8%
- Untimely response111.1%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Capital Benefit problems
Capital Benefit compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Capital BenefitMortgages | - | 0 | - |
Compare side by side: Capital Benefit vs Midwest Loan Services · Capital Benefit vs Truhome Solutions · Capital Benefit vs NEXA Mortgage · Capital Benefit vs Hilltop
What people say about Capital Benefit
All experiencesNo experiences with Capital Benefit yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Capital Benefit complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 29, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | No timely reply |
| May 11, 2023 | Mortgages | Struggling to pay mortgage | Explained |
| Jun 30, 2022 | Mortgages | Trouble during payment process | Explained |
| Jun 7, 2022 | Mortgages | Trouble during payment process | Explained |
| Apr 10, 2022 | Mortgages | Struggling to pay mortgage | Explained |
| May 3, 2020 | Mortgages | Struggling to pay mortgage | Explained |
| May 3, 2020 | Mortgages | Struggling to pay mortgage | Explained |
| Nov 10, 2015 | Mortgages | Credit decision / Underwriting | Explained |
| Mar 26, 2013 | Mortgages | Loan servicing, payments, escrow account | Fixed |
Questions about Capital Benefit
How many complaints does Capital Benefit have?
Capital Benefit has 9 complaints on record since March 2013, including 0 in the last 12 months and 0 in the last 30 days.
Does Capital Benefit respond to complaints?
Yes. Capital Benefit answered 88.9% of its complaints on time (within 15 days) and closed 12% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Capital Benefit?
The most common problems are struggling to pay mortgage (4), trouble during payment process (3), loan servicing, payments, escrow account (1).
Is Capital Benefit legit?
Capital Benefit is a real company with a public complaint record: consumers have complained about it 9 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Capital Benefit legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Capital Benefit?
Complain to Capital Benefit in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Capital Benefit complaints come from?
Most come from California (9). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Capital Benefit
No comments yet. Start the conversation - questions are welcome too.