Credit reporting
CarMax credit reporting complaints
Consumers have filed 2,133 complaints about CarMax's credit reporting, 520 in the last 12 months (-3%). CarMax answered 99.8% on time and closed 0% with relief. See the whole CarMax record.
CarMax against other credit bureaus & report companies
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | TransUnion | 2,331,811 | 100% | 41% |
| 2 | Experian | 2,053,038 | 99.9% | 13% |
| 3 | Equifax | 2,003,445 | 99.9% | 40% |
| 4 | LexisNexis | 36,424 | 99.4% | 25% |
| 5 | CBC Companies | 22,776 | 100% | 53% |
| 6 | Capital One | 10,567 | 100% | 15% |
| 7 | FIS (Fidelity National Information Services) | 6,930 | 100% | 0% |
| 8 | Resurgent Capital Services | 5,816 | 99.9% | 21% |
| 9 | Early Warning Services (Zelle) | 4,540 | 100% | 0% |
| 10 | CL Holdings | 4,485 | 100% | 45% |
| 11 | Citibank | 4,468 | 100% | 48% |
| 12 | Bank of America | 4,455 | 99.4% | 13% |
| 13 | CarMax | 520 | 99.8% | 0% |
Latest CarMax credit reporting complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 5, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Oct 4, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Oct 3, 2026 | Credit reporting | Problem with a company's investigation into an existing problemWas not notified of investigation status or results | Explained |
| Sep 30, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Sep 30, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Sep 30, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Sep 29, 2026 | Credit reporting | Incorrect information on your reportPublic record information inaccurate | Explained |
| Sep 29, 2026 | Credit reporting | Incorrect information on your reportInformation is missing that should be on the report | Explained |
| Sep 28, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Sep 26, 2026 | Credit reporting | Incorrect information on your reportPersonal information incorrect | Explained |
| Sep 24, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Sep 24, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 23, 2026 | Credit reporting | Unable to get your credit report or credit scoreOther problem getting your report or credit score | Explained |
| Sep 23, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Sep 23, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 20, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Sep 19, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 17, 2026 | Credit reporting | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Sep 16, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Sep 15, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Sep 14, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 13, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Sep 13, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Sep 13, 2026 | Credit reporting | Incorrect information on your reportPersonal information incorrect | Explained |
| Sep 12, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Sep 11, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Sep 11, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Sep 11, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Sep 10, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Sep 9, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
Your rights with credit bureaus & report companies
Under the Fair Credit Reporting Act you can dispute anything inaccurate or incomplete on your report, and the credit bureau generally has to investigate within 30 days (45 in some cases) and fix or delete what it cannot verify. You are entitled to free reports from each nationwide bureau at annualcreditreport.com, and you can place a fraud alert or a free security freeze.
Scam warning: Nobody can legally remove accurate negative information from your report - be wary of anyone promising to. The only official site for your free reports is annualcreditreport.com.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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