Credit reporting
CarMax credit reporting complaints
Consumers have filed 2,133 complaints about CarMax's credit reporting, 520 in the last 12 months (-3%). CarMax answered 99.8% on time and closed 0% with relief. See the whole CarMax record.
CarMax against other credit bureaus & report companies
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | TransUnion | 2,331,811 | 100% | 41% |
| 2 | Experian | 2,053,038 | 99.9% | 13% |
| 3 | Equifax | 2,003,445 | 99.9% | 40% |
| 4 | LexisNexis | 36,424 | 99.4% | 25% |
| 5 | CBC Companies | 22,776 | 100% | 53% |
| 6 | Capital One | 10,567 | 100% | 15% |
| 7 | FIS (Fidelity National Information Services) | 6,930 | 100% | 0% |
| 8 | Resurgent Capital Services | 5,816 | 99.9% | 21% |
| 9 | Early Warning Services (Zelle) | 4,540 | 100% | 0% |
| 10 | CL Holdings | 4,485 | 100% | 45% |
| 11 | Citibank | 4,468 | 100% | 48% |
| 12 | Bank of America | 4,455 | 99.4% | 13% |
| 13 | CarMax | 520 | 99.8% | 0% |
Latest CarMax credit reporting complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 15, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 15, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Aug 14, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Aug 13, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Aug 13, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Aug 10, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Aug 6, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Aug 6, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 5, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Aug 5, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 5, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Aug 4, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Aug 3, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Aug 3, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Jul 31, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Jul 29, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Jul 28, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Jul 28, 2026 | Credit reporting | Credit monitoring or identity theft protection servicesDidn't receive services that were advertised | Explained |
| Jul 28, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Jul 27, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Jul 27, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Jul 27, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Jul 25, 2026 | Credit reporting | Unable to get your credit report or credit scoreOther problem getting your report or credit score | Explained |
| Jul 25, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Jul 24, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Jul 24, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Jul 24, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Jul 23, 2026 | Credit reporting | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | Explained |
| Jul 23, 2026 | Credit reporting | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | Explained |
| Jul 21, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
Your rights with credit bureaus & report companies
Under the Fair Credit Reporting Act you can dispute anything inaccurate or incomplete on your report, and the credit bureau generally has to investigate within 30 days (45 in some cases) and fix or delete what it cannot verify. You are entitled to free reports from each nationwide bureau at annualcreditreport.com, and you can place a fraud alert or a free security freeze.
Scam warning: Nobody can legally remove accurate negative information from your report - be wary of anyone promising to. The only official site for your free reports is annualcreditreport.com.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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