Auto lender · complaint record
Cars Financial complaints
Filed under Cars Financial, Inc
Consumers have filed 5 complaints about Cars Financial since 2014, none in the last 12 months. It answered 80% on time and closed 0% with relief for the customer. The most common problem is incorrect information on your report.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 5
- Last 12 months
- 0
- Answered on time
- 80%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since September 2014
new vs the year before
Industry: 98.2%
Typical auto lender: 9%
Newest: Dec 7, 2024
Cars Financial complaints by month
The busiest month was September 2014 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Cars Financial answered all time
- Closed with explanation480%
- Untimely response120%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Cars Financial complaints are about
Top Cars Financial problems
Inside "Incorrect information on your report"
- Account information incorrect 1
Cars Financial compared with other auto lenders
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | The Savings GroupAuto loans & leases | 63 | 41 | C |
| 2 | AC AutoPay LLC, Denver, CO BranchAuto loans & leases | 60 | 38 | C |
| 3 | CARS AcquisitionAuto loans & leases | 81 | 34 | A |
| 4 | EA HoldingsAuto loans & leases | 3 | 33 | F |
| 5 | Innovate ManagedAuto loans & leases | 6 | 32 | F |
| 6 | Cooley EnterprisesAuto loans & leases | 8 | 31 | F |
| 7 | Challenge Financial ServicesAuto loans & leases | 5 | 27 | F |
| 8 | Cars FinancialAuto loans & leases | - | 0 | - |
Compare side by side: Cars Financial vs The Savings Group · Cars Financial vs AC AutoPay LLC, Denver, CO Branch · Cars Financial vs CARS Acquisition · Cars Financial vs EA Holdings
What people say about Cars Financial
All experiencesNo experiences with Cars Financial yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Cars Financial complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Dec 7, 2024 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Mar 23, 2021 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Jan 17, 2021 | Auto loans & leases | Getting a loan or leaseProblem with a trade-in | Explained |
| Apr 7, 2015 | Auto loans & leases | Managing the loan or lease | No timely reply |
| Sep 12, 2014 | Auto loans & leases | Problems when you are unable to pay | Explained |
Questions about Cars Financial
How many complaints does Cars Financial have?
Cars Financial has 5 complaints on record since September 2014, including 0 in the last 12 months and 0 in the last 30 days.
Does Cars Financial respond to complaints?
Yes. Cars Financial answered 80% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Cars Financial?
The most common problems are incorrect information on your report (1), false statements or representation (1), managing the loan or lease (1).
Is Cars Financial legit?
Cars Financial is a real company with a public complaint record: consumers have complained about it 5 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Cars Financial legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Cars Financial?
Complain to Cars Financial in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Cars Financial complaints come from?
Most come from Virginia (4), West Virginia (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Cars Financial
No comments yet. Start the conversation - questions are welcome too.