Auto loans & leases
Getting a loan or lease
Consumers have filed 14,326 complaints about this, 2,619 in the last 12 months (+2%), against 504 companies. The most complained-about is Westlake Financial. Companies closed 6% of these with relief.
Companies with the most
Last 12 months.
In more detail
By month
By state
Latest complaints about this
| Received | Company | About | Issue | Answer |
|---|---|---|---|---|
| Nov 12, 2026 | Ally Financial | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | In progress |
| Nov 12, 2026 | American Credit Acceptance | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | In progress |
| Nov 11, 2026 | Navy Federal Credit Union | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | In progress |
| Nov 11, 2026 | Westlake Financial | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Explained |
| Nov 10, 2026 | TransUnion | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | In progress |
| Nov 10, 2026 | TransUnion | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | In progress |
| Nov 10, 2026 | Ally Financial | Auto loans & leases | Getting a loan or leaseCredit denial | In progress |
| Nov 9, 2026 | BMW Financial Services | Auto loans & leases | Getting a loan or leaseCredit denial | In progress |
| Nov 9, 2026 | Navy Federal Credit Union | Auto loans & leases | Getting a loan or leaseDid not receive car title | In progress |
| Nov 8, 2026 | Golden 1 Credit Union | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| Nov 7, 2026 | Westlake Financial | Auto loans & leases | Getting a loan or leaseDid not receive car title | Explained |
| Nov 7, 2026 | Ford Credit | Auto loans & leases | Getting a loan or leaseChanges in terms mid-deal or after closing | In progress |
| Nov 6, 2026 | Mercedes-Benz Financial Services | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Nov 6, 2026 | Ally Financial | Auto loans & leases | Getting a loan or leaseProblem with signing the paperwork | In progress |
| Nov 6, 2026 | American Honda Finance | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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