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Complaint log

Cash Express complaint log

The newest complaints about Cash Express, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Aug 9, 2023Auto loans & leasesStruggling to pay your loanDenied request to lower paymentsTNExplainedYes
Aug 6, 2023Payday & personal loansProblem with the payoff process at the end of the loanKYExplainedYes
Jul 10, 2023Payday & personal loansStruggling to pay your loanTNExplainedYes
Apr 10, 2023Payday & personal loansIncorrect information on your reportInformation belongs to someone elseKYExplainedYes
Mar 21, 2023Debt collectionTook or threatened to take negative or legal actionThreatened to sue you for very old debtINExplainedYes
Feb 15, 2023Payday & personal loansMoney was taken from your bank account on the wrong day or for the wrong amountTNExplainedYes
Jan 25, 2023Payday & personal loansProblem with the payoff process at the end of the loanTNExplainedYes
Dec 30, 2022Debt collectionThreatened to contact someone or share information improperlyTalked to a third-party about your debtTNExplainedYes
Sep 7, 2022Debt collectionTook or threatened to take negative or legal actionThreatened to arrest you or take you to jail if you do not payTNExplainedYes
Jul 12, 2022Debt collectionCommunication tacticsFrequent or repeated callsTNExplainedYes
May 16, 2022Debt collectionTook or threatened to take negative or legal actionSeized or attempted to seize your propertyTNExplainedYes
Oct 22, 2021Payday & personal loansStruggling to pay your loanTNExplainedYes
Oct 4, 2021Debt collectionTook or threatened to take negative or legal actionThreatened to sue you for very old debtTNExplainedYes
Apr 29, 2021Payday & personal loansMoney was taken from your bank account on the wrong day or for the wrong amountKYExplainedYes
Apr 13, 2021Payday & personal loansVehicle was damaged or destroyed the vehicleKYMoney backYes
Mar 9, 2021Payday & personal loansIncorrect information on your reportAccount information incorrectKYExplainedYes
Mar 4, 2021Debt collectionAttempts to collect debt not owedDebt is not yoursTNExplainedYes
Dec 23, 2020Debt collectionCommunication tacticsFrequent or repeated callsTNExplainedYes
Dec 1, 2020Payday & personal loansCan't stop withdrawals from your bank accountTNExplainedYes
Oct 20, 2020Payday & personal loansProblem when making paymentsALExplainedYes
Sep 1, 2020Payday & personal loansStruggling to pay your loanTNExplainedYes
Jul 24, 2020Payday & personal loansStruggling to pay your loanTNExplainedYes
Jun 23, 2020Payday & personal loansStruggling to pay your loanTNExplainedYes
Jun 14, 2020Payday & personal loansStruggling to pay your loanTNExplainedYes
Apr 29, 2020Payday & personal loansCharged fees or interest you didn't expectGAExplainedYes
Apr 2, 2020Payday & personal loansStruggling to pay your loanTNFixedYes
Mar 12, 2020Payday & personal loansCan't contact lender or servicerTNExplainedYes
Feb 11, 2020Payday & personal loansMoney was taken from your bank account on the wrong day or for the wrong amountKYExplainedYes
Sep 24, 2019Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferTNExplainedYes
Sep 4, 2019Payday & personal loansProblem when making paymentsTNExplainedYes
Sep 2, 2019Payday & personal loansVehicle was repossessed or sold the vehicleTNExplainedYes
Jul 27, 2019Payday & personal loansCan't stop withdrawals from your bank accountTNExplainedYes
Jun 25, 2019Payday & personal loansProblem when making payments-ExplainedYes
May 23, 2019Payday & personal loansProblem when making paymentsTNExplainedYes
May 9, 2019Payday & personal loansStruggling to pay your loanTNExplainedYes
Apr 30, 2019Payday & personal loansMoney was taken from your bank account on the wrong day or for the wrong amountKYExplainedYes
Apr 10, 2019Payday & personal loansStruggling to pay your loanTNExplainedYes
Feb 27, 2019Payday & personal loansProblem with the payoff process at the end of the loanTNExplainedYes
Feb 20, 2019Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the card-ExplainedYes
Feb 5, 2019Payday & personal loansStruggling to pay your loanTNExplainedYes
Jan 31, 2019Payday & personal loansStruggling to pay your loanTNExplainedYes
Jan 15, 2019Payday & personal loansCharged fees or interest you didn't expectTNExplainedYes
Sep 26, 2018Payday & personal loansStruggling to pay your loanTNMoney backYes
Jul 21, 2018Payday & personal loansCharged fees or interest you didn't expectTNExplainedNo
Mar 12, 2018Payday & personal loansCharged fees or interest you didn't expectTNExplainedYes
Feb 28, 2018Debt collectionCommunication tacticsUsed obscene, profane, or other abusive languageKYExplainedYes
Feb 18, 2018Payday & personal loansReceived a loan you didn't apply forTNExplainedYes
Feb 10, 2018Payday & personal loansProblem when making paymentsTNMoney backYes
Jan 7, 2018Payday & personal loansProblem with the payoff process at the end of the loanTNExplainedYes
Dec 15, 2017Debt collectionFalse statements or representationAttempted to collect wrong amountALExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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