Lender · complaint record
Cash Express complaints
Filed under Cash Express, LLC
Consumers have filed 140 complaints about Cash Express since 2013, 19 of them in the last 12 months (0% on the year before). It answered 100% on time and closed 0% with relief for the customer. The most common problem is struggling to pay your loan.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 140
- Last 12 months
- 19
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #72 of 272
Since October 2013
0% vs the year before
Industry: 94.7%
Typical lender: 6%
Newest: Sep 1, 2026
Most complained-about personal & payday lenders
Cash Express complaints by month
The busiest month was February 2026 (6 complaints). Complaints in the last 12 months are about level, 0% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Cash Express answered all time
- Closed with monetary relief32.1%
- Closed with non-monetary relief21.4%
- Closed with explanation13395%
- Closed21.4%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Cash Express complaints are about
Top Cash Express problems
Inside "Struggling to pay your loan"
- Denied request to lower payments 1
Where Cash Express complaints come from
Most complaints: Tennessee (84), Kentucky (35), Alabama (6), Mississippi (3), Georgia (2).
Cash Express compared with other personal & payday lenders
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | SoLo FundsPayday & personal loans | 27 | 29 | F |
| 2 | AAA Auto Title LoansPayday & personal loans | 77 | 29 | B |
| 3 | PowerpayPayday & personal loans | 55 | 26 | C |
| 4 | AmeriCashPayday & personal loans | 10 | 26 | F |
| 5 | DLC, LLCPayday & personal loans | 63 | 26 | C |
| 6 | Boost Your ScorePayday & personal loans | 45 | 25 | D |
| 7 | Special FinancingPayday & personal loans | 60 | 25 | C |
| 8 | Cash ExpressPayday & personal loans | - | 19 | - |
Compare side by side: Cash Express vs SoLo Funds · Cash Express vs AAA Auto Title Loans · Cash Express vs Powerpay · Cash Express vs AmeriCash
What people say about Cash Express
All experiencesNo experiences with Cash Express yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Cash Express complaints
Full logQuestions about Cash Express
How many complaints does Cash Express have?
Cash Express has 140 complaints on record since October 2013, including 19 in the last 12 months and 0 in the last 30 days. That makes it number 1,102 of every company by complaints this year.
Does Cash Express respond to complaints?
Yes. Cash Express answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Cash Express?
The most common problems are struggling to pay your loan (27), charged fees or interest you didn't expect (12), took or threatened to take negative or legal action (10).
Is Cash Express legit?
Cash Express is a real company with a public complaint record: consumers have complained about it 140 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Cash Express legit? for the signals, red flags and how to protect yourself.
Are complaints about Cash Express going up or down?
Roughly level. There were 19 complaints in the last 12 months against 19 in the 12 before (0%). See every month.
How do I file a complaint against Cash Express?
Complain to Cash Express in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Cash Express complaints come from?
Most come from Tennessee (84), Kentucky (35), Alabama (6). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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