Bank · complaint record
Certify Student Services complaints
Consumers have filed 2 complaints about Certify Student Services since 2023, none in the last 12 months. It answered 100% on time and closed 100% with relief for the customer. The most common problem is struggling to repay your loan.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 2
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 100%
- Last 30 days
- 0
- Rank
- -
Since January 2023
new vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Jul 21, 2023
Certify Student Services complaints by month
The busiest month was January 2023 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Certify Student Services answered all time
- Closed with monetary relief2100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Certify Student Services complaints are about
Top Certify Student Services problems
Inside "Struggling to repay your loan"
- Can't get other flexible options for repaying your loan 1
Certify Student Services compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | RBC BankBank accounts | 59 | 26 | C |
| 5 | TruebillBank accounts | 95 | 26 | A |
| 6 | City National BankBank accounts | 91 | 25 | A |
| 7 | FirstbankBank accounts | 69 | 25 | B |
| 8 | Certify Student ServicesBank accounts | - | 0 | - |
Compare side by side: Certify Student Services vs Bancfirst · Certify Student Services vs Banner · Certify Student Services vs Customers Bancorp · Certify Student Services vs RBC Bank
What people say about Certify Student Services
All experiencesNo experiences with Certify Student Services yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Certify Student Services complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 21, 2023 | Bank accounts | Managing an accountDeposits and withdrawals | Money back |
| Jan 11, 2023 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Money back |
Questions about Certify Student Services
How many complaints does Certify Student Services have?
Certify Student Services has 2 complaints on record since January 2023, including 0 in the last 12 months and 0 in the last 30 days.
Does Certify Student Services respond to complaints?
Yes. Certify Student Services answered 100% of its complaints on time (within 15 days) and closed 100% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Certify Student Services?
The most common problems are struggling to repay your loan (1), managing an account (1).
Is Certify Student Services legit?
Certify Student Services is a real company with a public complaint record: consumers have complained about it 2 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Certify Student Services legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Certify Student Services?
Complain to Certify Student Services in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Certify Student Services complaints come from?
Most come from North Carolina (1), Wisconsin (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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