Bank · complaint record
Banner complaints
Filed under BANNER CORPORATION
Consumers have filed 171 complaints about Banner since 2019, 28 of them in the last 12 months (+40% on the year before). It answered 100% on time and closed 0% with relief for the customer - less often than a typical bank. The most common problem is managing an account.
Average response record. How it works
- Complaints on record
- 171
- Last 12 months
- 28
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #99 of 188
Since April 2019
+40% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Oct 15, 2026
Most complained-about banks & credit unions
Banner complaints by month
The busiest month was April 2026 (7 complaints). Complaints in the last 12 months are up 40% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Banner answered last 12 months
- Closed with explanation28100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers0/400% closed with relief
- Complaint trend6/15+40% vs last year
What Banner complaints are about
Top Banner problems
Inside "Managing an account"
- Deposits and withdrawals 20
- Problem using a debit or ATM card 14
- Banking errors 9
- Fee problem 7
- Problem accessing account 5
- Funds not handled or disbursed as instructed 3
Where Banner complaints come from
Most complaints: Washington (61), California (52), Oregon (39), Idaho (9), Illinois (2).
Banner compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | Customers BancorpBank accounts | 57 | 28 | C |
| 3 | United Community BankBank accounts | 54 | 28 | C |
| 4 | Lanier Law FirmBank accounts | 0 | 28 | F |
| 5 | BannerBank accounts | 51 | 28 | C |
| 6 | RBC BankBank accounts | 59 | 26 | C |
| 7 | TruebillBank accounts | 95 | 26 | A |
| 8 | City National BankBank accounts | 91 | 25 | A |
Compare side by side: Banner vs Bancfirst · Banner vs Customers Bancorp · Banner vs United Community Bank · Banner vs Lanier Law Firm
What people say about Banner
All experiencesNo experiences with Banner yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Banner complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 15, 2026 | Bank accounts | Problem caused by your funds being lowLate or other fees | Explained |
| Oct 8, 2026 | Bank accounts | Problem caused by your funds being lowBounced checks or returned payments | Explained |
| Sep 8, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Sep 2, 2026 | Bank accounts | Opening an accountDidn't receive terms that were advertised | Explained |
| Aug 25, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jul 28, 2026 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Jul 20, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Jul 9, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Jun 4, 2026 | Money transfers & apps | Fraud or scam | Explained |
| May 9, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Apr 28, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Apr 16, 2026 | Credit reporting | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | Explained |
Questions about Banner
How many complaints does Banner have?
Banner has 171 complaints on record since April 2019, including 28 in the last 12 months and 0 in the last 30 days. That makes it number 911 of every company by complaints this year.
Does Banner respond to complaints?
Yes. Banner answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 51/100 (grade C).
What do people complain about most with Banner?
The most common problems are managing an account (61), problem caused by your funds being low (10), improper use of your report (5).
Is Banner legit?
Banner is a real company with a public complaint record: consumers have complained about it 171 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Banner legit? for the signals, red flags and how to protect yourself.
Are complaints about Banner going up or down?
Up. There were 28 complaints in the last 12 months against 20 in the 12 before (+40%). See every month.
How do I file a complaint against Banner?
Complain to Banner in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Banner complaints come from?
Most come from Washington (61), California (52), Oregon (39). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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