Bank · complaint record
Truebill complaints
Filed under TRUEBILL, INC
Consumers have filed 47 complaints about Truebill since 2021, 26 of them in the last 12 months. It answered 100% on time and closed 50% with relief for the customer - more often than a typical bank. The most common problem is managing an account.
Strong response record. How it works
- Complaints on record
- 47
- Last 12 months
- 26
- Answered on time
- 100%
- Closed with relief
- 50%
- Last 30 days
- 3
- Rank
- #104 of 188
Since April 2021
new vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Nov 7, 2026
Most complained-about banks & credit unions
Truebill complaints by month
The busiest month was September 2026 (4 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Truebill answered last 12 months
- Closed with monetary relief1350%
- Closed with explanation1350%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers40/4050% closed with relief
- Complaint trend10/15no earlier year
What Truebill complaints are about
Top Truebill problems
Inside "Managing an account"
- Deposits and withdrawals 2
- Funds not handled or disbursed as instructed 1
- Problem accessing account 1
- Fee problem 1
Where Truebill complaints come from
Most complaints: Florida (7), Virginia (4), Ohio (4), Washington (3), Illinois (2).
Truebill compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | United Community BankBank accounts | 54 | 28 | C |
| 5 | RBC BankBank accounts | 59 | 26 | C |
| 6 | TruebillBank accounts | 95 | 26 | A |
| 7 | City National BankBank accounts | 91 | 25 | A |
| 8 | FirstbankBank accounts | 69 | 25 | B |
Compare side by side: Truebill vs Bancfirst · Truebill vs Banner · Truebill vs Customers Bancorp · Truebill vs United Community Bank
What people say about Truebill
All experiencesNo experiences with Truebill yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Truebill complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 7, 2026 | Bank accounts | Closing an accountCan't close your account | Money back |
| Nov 3, 2026 | Credit reporting | Identity theft protection or other monitoring servicesBilling dispute for services | Money back |
| Oct 26, 2026 | Money transfers & apps | Trouble accessing funds in your mobile or digital wallet | Explained |
| Oct 16, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Oct 8, 2026 | Money transfers & apps | Unexpected or other fees | Money back |
| Sep 24, 2026 | Crypto | Money was not available when promised | Money back |
| Sep 24, 2026 | Money transfers & apps | Money was not available when promised | Explained |
| Sep 18, 2026 | Bank accounts | Opening an accountDidn't receive terms that were advertised | Explained |
| Sep 16, 2026 | Debt relief & credit repair | Didn't provide services promised | Explained |
| Aug 31, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Money back |
| Aug 8, 2026 | Bank accounts | Closing an accountFunds not received from closed account | Money back |
| Aug 3, 2026 | Money transfers & apps | Trouble accessing funds in your mobile or digital wallet | Explained |
Questions about Truebill
How many complaints does Truebill have?
Truebill has 47 complaints on record since April 2021, including 26 in the last 12 months and 3 in the last 30 days. That makes it number 947 of every company by complaints this year.
Does Truebill respond to complaints?
Yes. Truebill answered 100% of its complaints on time (within 15 days) and closed 50% with relief - money back or a fix; 50% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 95/100 (grade A).
What do people complain about most with Truebill?
The most common problems are managing an account (5), didn't provide services promised (5), closing an account (4).
Is Truebill legit?
Truebill is a real company with a public complaint record: consumers have complained about it 47 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Truebill legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Truebill?
Complain to Truebill in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Truebill complaints come from?
Most come from Florida (7), Virginia (4), Ohio (4). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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