Bank · complaint record
Bancfirst complaints
Filed under BANCFIRST CORPORATION
Consumers have filed 60 complaints about Bancfirst since 2023, 28 of them in the last 12 months (+56% on the year before). It answered 100% on time and closed 0% with relief for the customer. The most common problem is managing an account.
Weak response record. How it works
- Complaints on record
- 60
- Last 12 months
- 28
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 2
- Rank
- #99 of 188
Since April 2023
+56% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Oct 28, 2026
Most complained-about banks & credit unions
Bancfirst complaints by month
The busiest month was September 2026 (6 complaints). Complaints in the last 12 months are up 56% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Bancfirst answered last 12 months
- Closed with explanation2175%
- In progress725%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers0/400% closed with relief
- Complaint trend4/15+56% vs last year
What Bancfirst complaints are about
Top Bancfirst problems
Inside "Managing an account"
- Deposits and withdrawals 7
- Problem using a debit or ATM card 7
- Banking errors 4
- Problem accessing account 3
- Funds not handled or disbursed as instructed 1
- Cashing a check 1
Where Bancfirst complaints come from
Most complaints: Oklahoma (49), Florida (2), Pennsylvania (2), Texas (2), Alabama (1).
Bancfirst compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BannerBank accounts | 51 | 28 | C |
| 2 | Customers BancorpBank accounts | 57 | 28 | C |
| 3 | United Community BankBank accounts | 54 | 28 | C |
| 4 | Lanier Law FirmBank accounts | 0 | 28 | F |
| 5 | BancfirstBank accounts | 49 | 28 | D |
| 6 | RBC BankBank accounts | 59 | 26 | C |
| 7 | TruebillBank accounts | 95 | 26 | A |
| 8 | City National BankBank accounts | 91 | 25 | A |
Compare side by side: Bancfirst vs Banner · Bancfirst vs Customers Bancorp · Bancfirst vs United Community Bank · Bancfirst vs Lanier Law Firm
What people say about Bancfirst
All experiencesNo experiences with Bancfirst yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Bancfirst complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 28, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | In progress |
| Oct 20, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Oct 1, 2026 | Prepaid & gift cards | Trouble using the cardProblem with direct deposit | In progress |
| Sep 24, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | In progress |
| Sep 24, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | In progress |
| Sep 24, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
| Sep 24, 2026 | Money transfers & apps | Other transaction problem | In progress |
| Sep 24, 2026 | Payday & personal loans | Getting the loan | In progress |
| Sep 12, 2026 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
| Jul 28, 2026 | Debt collection | Threatened to contact someone or share information improperlyTalked to a third-party about your debt | Explained |
| Jul 27, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Jul 9, 2026 | Money transfers & apps | Fraud or scam | Explained |
Questions about Bancfirst
How many complaints does Bancfirst have?
Bancfirst has 60 complaints on record since April 2023, including 28 in the last 12 months and 2 in the last 30 days. That makes it number 911 of every company by complaints this year.
Does Bancfirst respond to complaints?
Yes. Bancfirst answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 49/100 (grade D).
What do people complain about most with Bancfirst?
The most common problems are managing an account (23), problem caused by your funds being low (6), trouble during payment process (3).
Is Bancfirst legit?
Bancfirst is a real company with a public complaint record: consumers have complained about it 60 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Bancfirst legit? for the signals, red flags and how to protect yourself.
Are complaints about Bancfirst going up or down?
Up. There were 28 complaints in the last 12 months against 18 in the 12 before (+56%). See every month.
How do I file a complaint against Bancfirst?
Complain to Bancfirst in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Bancfirst complaints come from?
Most come from Oklahoma (49), Florida (2), Pennsylvania (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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