Mortgage company · complaint record
City First Mortgage complaints
Filed under City First Mortgage Corp
Consumers have filed 5 complaints about City First Mortgage since 2018, none in the last 12 months. It answered 100% on time and closed 20% with relief for the customer. The most common problem is closing on a mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 5
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 20%
- Last 30 days
- 0
- Rank
- -
Since November 2018
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Jan 2, 2025
City First Mortgage complaints by month
The busiest month was November 2018 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How City First Mortgage answered all time
- Closed with non-monetary relief120%
- Closed with explanation480%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What City First Mortgage complaints are about
Top City First Mortgage problems
City First Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | City First MortgageMortgages | - | 0 | - |
Compare side by side: City First Mortgage vs Midwest Loan Services · City First Mortgage vs Truhome Solutions · City First Mortgage vs NEXA Mortgage · City First Mortgage vs Hilltop
What people say about City First Mortgage
All experiencesNo experiences with City First Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest City First Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jan 2, 2025 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Apr 28, 2022 | Mortgages | Closing on a mortgage | Explained |
| Oct 10, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Nov 6, 2018 | Mortgages | Trouble during payment process | Fixed |
| Nov 5, 2018 | Mortgages | Closing on a mortgage | Explained |
Questions about City First Mortgage
How many complaints does City First Mortgage have?
City First Mortgage has 5 complaints on record since November 2018, including 0 in the last 12 months and 0 in the last 30 days.
Does City First Mortgage respond to complaints?
Yes. City First Mortgage answered 100% of its complaints on time (within 15 days) and closed 20% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with City First Mortgage?
The most common problems are closing on a mortgage (2), improper use of your report (1), trouble during payment process (1).
Is City First Mortgage legit?
City First Mortgage is a real company with a public complaint record: consumers have complained about it 5 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is City First Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against City First Mortgage?
Complain to City First Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most City First Mortgage complaints come from?
Most come from Florida (5). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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