Mortgage company · complaint record
Citywide Home Loans complaints
Consumers have filed 4 complaints about Citywide Home Loans since 2019, none in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 4
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since February 2019
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Dec 1, 2020
Citywide Home Loans complaints by month
The busiest month was February 2019 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Citywide Home Loans answered all time
- Closed with explanation4100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Citywide Home Loans complaints are about
Top Citywide Home Loans problems
Citywide Home Loans compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Citywide Home LoansMortgages | - | 0 | - |
Compare side by side: Citywide Home Loans vs Midwest Loan Services · Citywide Home Loans vs Truhome Solutions · Citywide Home Loans vs NEXA Mortgage · Citywide Home Loans vs Hilltop
What people say about Citywide Home Loans
All experiencesNo experiences with Citywide Home Loans yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Citywide Home Loans complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Dec 1, 2020 | Mortgages | Closing on a mortgage | Explained |
| Oct 12, 2020 | Credit reporting | Unable to get your credit report or credit scoreOther problem getting your report or credit score | Explained |
| Dec 5, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Feb 22, 2019 | Mortgages | Trouble during payment process | Explained |
Questions about Citywide Home Loans
How many complaints does Citywide Home Loans have?
Citywide Home Loans has 4 complaints on record since February 2019, including 0 in the last 12 months and 0 in the last 30 days.
Does Citywide Home Loans respond to complaints?
Yes. Citywide Home Loans answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Citywide Home Loans?
The most common problems are trouble during payment process (1), unable to get your credit report or credit score (1), applying for a mortgage or refinancing an existing mortgage (1).
Is Citywide Home Loans legit?
Citywide Home Loans is a real company with a public complaint record: consumers have complained about it 4 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Citywide Home Loans legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Citywide Home Loans?
Complain to Citywide Home Loans in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Citywide Home Loans complaints come from?
Most come from Utah (2), California (1), Nevada (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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