Debt collector · complaint record
Cornerstone complaints
Filed under Cornerstone Holdings, Inc.
Consumers have filed 170 complaints about Cornerstone since 2017, 41 of them in the last 12 months (+14% on the year before). It answered 100% on time and closed 0% with relief for the customer - less often than a typical debt collector. The most common problem is attempts to collect debt not owed.
Average response record. How it works
- Complaints on record
- 170
- Last 12 months
- 41
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 3
- Rank
- #352 of 1,963
Since April 2017
+14% vs the year before
Industry: 96.5%
Typical debt collector: 24%
Newest: Nov 2, 2026
Most complained-about debt collectors
Cornerstone complaints by month
The busiest month was December 2024 (7 complaints). Complaints in the last 12 months are up 14% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Cornerstone answered last 12 months
- Closed with explanation41100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers0/400% closed with relief
- Complaint trend9/15+14% vs last year
What Cornerstone complaints are about
Top Cornerstone problems
Inside "Attempts to collect debt not owed"
- Debt is not yours 35
- Debt was paid 15
- Debt was result of identity theft 2
- Debt was already discharged in bankruptcy and is no longer owed 1
Where Cornerstone complaints come from
Most complaints: Alaska (106), Texas (11), Montana (8), Florida (6), Washington (5).
Cornerstone compared with other debt collectors
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Axela TechnologiesDebt collection | 25 | 41 | F |
| 2 | D2 ManagementDebt collection | 49 | 41 | D |
| 3 | Receivables ManagementDebt collection | 8 | 41 | F |
| 4 | Kansas CounselorsDebt collection | 100 | 41 | A |
| 5 | Credit ServiceDebt collection | 47 | 41 | D |
| 6 | Merchants AcceptanceDebt collection | 62 | 41 | C |
| 7 | Midwest Receivable SolutionsDebt collection | 53 | 41 | C |
| 8 | CornerstoneDebt collection | 54 | 41 | C |
Compare side by side: Cornerstone vs Axela Technologies · Cornerstone vs D2 Management · Cornerstone vs Receivables Management · Cornerstone vs Kansas Counselors
What people say about Cornerstone
All experiencesNo experiences with Cornerstone yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Cornerstone complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 2, 2026 | Debt collection | Communication tacticsFrequent or repeated calls | Explained |
| Oct 30, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Oct 27, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Sep 17, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Sep 14, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Sep 4, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Sep 2, 2026 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Aug 20, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Aug 19, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Aug 11, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Aug 9, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Jun 30, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
Questions about Cornerstone
How many complaints does Cornerstone have?
Cornerstone has 170 complaints on record since April 2017, including 41 in the last 12 months and 3 in the last 30 days. That makes it number 748 of every company by complaints this year.
Does Cornerstone respond to complaints?
Yes. Cornerstone answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 54/100 (grade C).
What do people complain about most with Cornerstone?
The most common problems are attempts to collect debt not owed (53), false statements or representation (22), written notification about debt (42).
Is Cornerstone legit?
Cornerstone is a real company with a public complaint record: consumers have complained about it 170 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Cornerstone legit? for the signals, red flags and how to protect yourself.
Are complaints about Cornerstone going up or down?
Up. There were 41 complaints in the last 12 months against 36 in the 12 before (+14%). See every month.
How do I file a complaint against Cornerstone?
Complain to Cornerstone in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Cornerstone complaints come from?
Most come from Alaska (106), Texas (11), Montana (8). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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