Mortgage company · complaint record
Cornerstone Mortgage complaints
Filed under CORNERSTONE MORTGAGE, INC.
Consumers have filed 12 complaints about Cornerstone Mortgage since 2012, none in the last 12 months. It answered 75% on time and closed 0% with relief for the customer. The most common problem is loan servicing, payments, escrow account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 12
- Last 12 months
- 0
- Answered on time
- 75%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since December 2012
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Aug 22, 2023
Cornerstone Mortgage complaints by month
The busiest month was April 2016 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Cornerstone Mortgage answered all time
- Closed with explanation1191.7%
- Untimely response18.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Cornerstone Mortgage problems
Cornerstone Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Cornerstone MortgageMortgages | - | 0 | - |
Compare side by side: Cornerstone Mortgage vs Midwest Loan Services · Cornerstone Mortgage vs Truhome Solutions · Cornerstone Mortgage vs NEXA Mortgage · Cornerstone Mortgage vs Hilltop
What people say about Cornerstone Mortgage
All experiencesNo experiences with Cornerstone Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Cornerstone Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 22, 2023 | Mortgages | Closing on a mortgage | No timely reply |
| Nov 30, 2017 | Mortgages | Trouble during payment process | Explained |
| Jun 18, 2017 | Mortgages | Trouble during payment process | Explained |
| Dec 15, 2016 | Mortgages | Loan servicing, payments, escrow account | Explained |
| Oct 13, 2016 | Mortgages | Loan servicing, payments, escrow account | Explained |
| Apr 16, 2016 | Mortgages | Loan modification,collection,foreclosure | Explained |
| Apr 3, 2016 | Mortgages | Loan servicing, payments, escrow account | Explained |
| Sep 21, 2015 | Mortgages | Loan modification,collection,foreclosure | Explained |
| Jun 19, 2014 | Mortgages | Loan servicing, payments, escrow account | Explained |
| Oct 16, 2013 | Mortgages | Credit decision / Underwriting | Explained |
| Sep 1, 2013 | Mortgages | Application, originator, mortgage broker | Explained |
| Dec 10, 2012 | Mortgages | Application, originator, mortgage broker | Explained |
Questions about Cornerstone Mortgage
How many complaints does Cornerstone Mortgage have?
Cornerstone Mortgage has 12 complaints on record since December 2012, including 0 in the last 12 months and 0 in the last 30 days.
Does Cornerstone Mortgage respond to complaints?
Yes. Cornerstone Mortgage answered 75% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Cornerstone Mortgage?
The most common problems are loan servicing, payments, escrow account (4), application, originator, mortgage broker (2), trouble during payment process (2).
Is Cornerstone Mortgage legit?
Cornerstone Mortgage is a real company with a public complaint record: consumers have complained about it 12 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Cornerstone Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Cornerstone Mortgage?
Complain to Cornerstone Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Cornerstone Mortgage complaints come from?
Most come from Missouri (7), Kansas (4), California (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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