Debt relief company · complaint record
Credit Innovation Group complaints
Filed under Gemini Direct LLC, dba Credit Innovation Group
Consumers have filed 14 complaints about Credit Innovation Group since 2018, 1 of them in the last 12 months. It answered 0% on time and closed 69% with relief for the customer. The most common problem is didn't provide services promised.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 14
- Last 12 months
- 1
- Answered on time
- 0%
- Closed with relief
- 69%
- Last 30 days
- 0
- Rank
- #79 of 124
Since July 2018
new vs the year before
Industry: 91%
Typical debt relief company: 16%
Newest: Apr 5, 2026
Most complained-about debt relief & credit repair companies
Credit Innovation Group complaints by month
The busiest month was January 2023 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Credit Innovation Group answered all time
- Closed with monetary relief964.3%
- Closed with explanation428.6%
- Untimely response17.1%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Credit Innovation Group complaints are about
Top Credit Innovation Group problems
Where Credit Innovation Group complaints come from
Most complaints: Florida (3), California (2), Colorado (2), Nevada (1), District of Columbia (1).
Credit Innovation Group compared with other debt relief & credit repair companies
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Credit GloryDebt relief & credit repair | 3 | 44 | F |
| 2 | Five Lakes Law GroupDebt relief & credit repair | 0 | 43 | F |
| 3 | Cordoba Legal GroupDebt relief & credit repair | 47 | 40 | D |
| 4 | ClearOne AdvantageDebt relief & credit repair | 8 | 38 | F |
| 5 | Olympus1Debt relief & credit repair | 22 | 36 | F |
| 6 | Clarity Debt ResolutionDebt relief & credit repair | 57 | 34 | C |
| 7 | Turnbull Law GroupDebt relief & credit repair | 85 | 27 | A |
| 8 | Credit Innovation GroupDebt relief & credit repair | - | 1 | - |
Compare side by side: Credit Innovation Group vs Credit Glory · Credit Innovation Group vs Five Lakes Law Group · Credit Innovation Group vs Cordoba Legal Group · Credit Innovation Group vs ClearOne Advantage
What people say about Credit Innovation Group
All experiencesNo experiences with Credit Innovation Group yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Credit Innovation Group complaints
Full logQuestions about Credit Innovation Group
How many complaints does Credit Innovation Group have?
Credit Innovation Group has 14 complaints on record since July 2018, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does Credit Innovation Group respond to complaints?
Yes. Credit Innovation Group answered 0% of its complaints on time (within 15 days) and closed 69% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Credit Innovation Group?
The most common problems are didn't provide services promised (3), confusing or misleading advertising or marketing (3), fraud or scam (3).
Is Credit Innovation Group legit?
Credit Innovation Group is a real company with a public complaint record: consumers have complained about it 14 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Credit Innovation Group legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Credit Innovation Group?
Complain to Credit Innovation Group in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Credit Innovation Group complaints come from?
Most come from Florida (3), California (2), Colorado (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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