Mortgage company · complaint record
CU Alliance complaints
Filed under CU Alliance, LLC
Consumers have filed 9 complaints about CU Alliance since 2020, 2 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is struggling to pay mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 9
- Last 12 months
- 2
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #300 of 595
Since January 2020
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Jun 5, 2026
Most complained-about mortgage lenders & servicers
CU Alliance complaints by month
The busiest month was March 2024 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How CU Alliance answered all time
- Closed with monetary relief111.1%
- Closed with explanation888.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What CU Alliance complaints are about
Top CU Alliance problems
Inside "Trouble during payment process"
- Trying to communicate with the company to fix an issue while managing or servicing your loan 2
- Escrow, taxes, or insurance 1
CU Alliance compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | CU AllianceMortgages | - | 2 | - |
Compare side by side: CU Alliance vs Midwest Loan Services · CU Alliance vs Truhome Solutions · CU Alliance vs NEXA Mortgage · CU Alliance vs Hilltop
What people say about CU Alliance
All experiencesNo experiences with CU Alliance yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest CU Alliance complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jun 5, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| May 19, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Sep 4, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Mar 13, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Mar 1, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jun 14, 2023 | Mortgages | Trouble during payment process | Explained |
| Mar 3, 2023 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Apr 4, 2022 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Jan 9, 2020 | Mortgages | Trouble during payment process | Money back |
Questions about CU Alliance
How many complaints does CU Alliance have?
CU Alliance has 9 complaints on record since January 2020, including 2 in the last 12 months and 0 in the last 30 days. That makes it number 2,550 of every company by complaints this year.
Does CU Alliance respond to complaints?
Yes. CU Alliance answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with CU Alliance?
The most common problems are struggling to pay mortgage (2), trouble during payment process (5), incorrect information on your report (1).
Is CU Alliance legit?
CU Alliance is a real company with a public complaint record: consumers have complained about it 9 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is CU Alliance legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against CU Alliance?
Complain to CU Alliance in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most CU Alliance complaints come from?
Most come from Texas (7), Florida (1), Missouri (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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