Mortgage company · complaint record
CU Mortgage Services complaints
Filed under CU MORTGAGE SERVICES INC.
Consumers have filed 9 complaints about CU Mortgage Services since 2013, none in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is struggling to pay mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 9
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since October 2013
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Feb 7, 2019
CU Mortgage Services complaints by month
The busiest month was July 2017 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How CU Mortgage Services answered all time
- Closed with explanation777.8%
- Closed222.2%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top CU Mortgage Services problems
CU Mortgage Services compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | CU Mortgage ServicesMortgages | - | 0 | - |
Compare side by side: CU Mortgage Services vs Midwest Loan Services · CU Mortgage Services vs Truhome Solutions · CU Mortgage Services vs NEXA Mortgage · CU Mortgage Services vs Hilltop
What people say about CU Mortgage Services
All experiencesNo experiences with CU Mortgage Services yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest CU Mortgage Services complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Feb 7, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Aug 16, 2017 | Mortgages | Struggling to pay mortgage | Explained |
| Aug 6, 2017 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Jul 17, 2017 | Mortgages | Struggling to pay mortgage | Explained |
| Jul 6, 2017 | Mortgages | Struggling to pay mortgage | Explained |
| Mar 31, 2017 | Mortgages | Loan modification,collection,foreclosure | Explained |
| Nov 25, 2014 | Mortgages | Loan servicing, payments, escrow account | Explained |
| Dec 9, 2013 | Mortgages | Loan modification,collection,foreclosure | Closed |
| Oct 31, 2013 | Mortgages | Application, originator, mortgage broker | Closed |
Questions about CU Mortgage Services
How many complaints does CU Mortgage Services have?
CU Mortgage Services has 9 complaints on record since October 2013, including 0 in the last 12 months and 0 in the last 30 days.
Does CU Mortgage Services respond to complaints?
Yes. CU Mortgage Services answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with CU Mortgage Services?
The most common problems are struggling to pay mortgage (3), loan modification,collection,foreclosure (2), applying for a mortgage or refinancing an existing mortgage (2).
Is CU Mortgage Services legit?
CU Mortgage Services is a real company with a public complaint record: consumers have complained about it 9 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is CU Mortgage Services legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against CU Mortgage Services?
Complain to CU Mortgage Services in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most CU Mortgage Services complaints come from?
Most come from Minnesota (8), Missouri (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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