Mortgage company · complaint record
Customer Service Mortgage complaints
Filed under Customer Service Mortgage Corporation
Consumers have filed 4 complaints about Customer Service Mortgage since 2019, none in the last 12 months. It answered 50% on time and closed 0% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 4
- Last 12 months
- 0
- Answered on time
- 50%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since November 2019
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Jul 24, 2025
Customer Service Mortgage complaints by month
The busiest month was November 2019 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Customer Service Mortgage answered all time
- Closed with explanation250%
- Untimely response250%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Customer Service Mortgage complaints are about
Top Customer Service Mortgage problems
Customer Service Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Customer Service MortgageMortgages | - | 0 | - |
Compare side by side: Customer Service Mortgage vs Midwest Loan Services · Customer Service Mortgage vs Truhome Solutions · Customer Service Mortgage vs NEXA Mortgage · Customer Service Mortgage vs Hilltop
What people say about Customer Service Mortgage
All experiencesNo experiences with Customer Service Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Customer Service Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 24, 2025 | Money transfers & apps | Money was not available when promised | No timely reply |
| Jul 7, 2024 | Credit reporting | Problem with a company's investigation into an existing problemWas not notified of investigation status or results | No timely reply |
| Feb 15, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Nov 17, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
Questions about Customer Service Mortgage
How many complaints does Customer Service Mortgage have?
Customer Service Mortgage has 4 complaints on record since November 2019, including 0 in the last 12 months and 0 in the last 30 days.
Does Customer Service Mortgage respond to complaints?
Yes. Customer Service Mortgage answered 50% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Customer Service Mortgage?
The most common problems are applying for a mortgage or refinancing an existing mortgage (2), money was not available when promised (1), problem with a company's investigation into an existing problem (1).
Is Customer Service Mortgage legit?
Customer Service Mortgage is a real company with a public complaint record: consumers have complained about it 4 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Customer Service Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Customer Service Mortgage?
Complain to Customer Service Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Customer Service Mortgage complaints come from?
Most come from California (2), Florida (1), Maryland (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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