Crypto platform · complaint record
Digital Currency Group complaints
Filed under Digital Currency Group Inc
Consumers have filed 4 complaints about Digital Currency Group since 2023, 1 of them in the last 12 months. It answered 0% on time and closed 0% with relief for the customer. The most common problem is money was not available when promised. It is the 36th most complained-about of 51 crypto exchanges & apps this year.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 4
- Last 12 months
- 1
- Answered on time
- 0%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #36 of 51
Since January 2023
new vs the year before
Industry: 96.9%
Typical crypto platform: 14%
Newest: Jun 7, 2026
Most complained-about crypto exchanges & apps
Digital Currency Group complaints by month
The busiest month was January 2023 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Digital Currency Group answered all time
- Closed with explanation125%
- Untimely response375%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Digital Currency Group complaints are about
Top Digital Currency Group problems
Where Digital Currency Group complaints come from
Most complaints: North Carolina (1), New Jersey (1), New York (1), Georgia (1).
Digital Currency Group compared with other crypto exchanges & apps
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Winklevoss ExchangeCrypto | 54 | 416 | C |
| 2 | KrakenCrypto | 30 | 311 | F |
| 3 | Foris DAXCrypto | 33 | 235 | F |
| 4 | BAM Management USCrypto | 2 | 69 | F |
| 5 | Blockchain.comCrypto | 33 | 66 | F |
| 6 | Okx IncCrypto | 55 | 40 | C |
| 7 | EToro USACrypto | 12 | 27 | F |
| 8 | Digital Currency GroupCrypto | - | 1 | - |
Compare side by side: Digital Currency Group vs Winklevoss Exchange · Digital Currency Group vs Kraken · Digital Currency Group vs Foris DAX · Digital Currency Group vs BAM Management US
What people say about Digital Currency Group
All experiencesNo experiences with Digital Currency Group yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Digital Currency Group complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jun 7, 2026 | Crypto | Money was not available when promised | No timely reply |
| Sep 4, 2024 | Crypto | Other transaction problem | No timely reply |
| Aug 1, 2024 | Debt collection | Attempts to collect debt not owedDebt is not yours | No timely reply |
| Jan 8, 2023 | Crypto | Fraud or scam | Explained |
Questions about Digital Currency Group
How many complaints does Digital Currency Group have?
Digital Currency Group has 4 complaints on record since January 2023, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does Digital Currency Group respond to complaints?
Yes. Digital Currency Group answered 0% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Digital Currency Group?
The most common problems are money was not available when promised (1), other transaction problem (1), attempts to collect debt not owed (1).
Is Digital Currency Group legit?
Digital Currency Group is a real company with a public complaint record: consumers have complained about it 4 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Digital Currency Group legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Digital Currency Group?
Complain to Digital Currency Group in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Digital Currency Group complaints come from?
Most come from North Carolina (1), New Jersey (1), New York (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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