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Complaint log

Earnest complaint log

The newest complaints about Earnest, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Aug 13, 2024Student loansDealing with your lender or servicerProblem with customer serviceAZExplainedYes
Aug 12, 2024Student loansDealing with your lender or servicerTrouble with how payments are being handledNJExplainedYes
Aug 10, 2024Student loansDealing with your lender or servicerProblem with customer serviceMNExplainedYes
Jul 31, 2024Student loansDealing with your lender or servicerTrouble with how payments are being handledPAExplainedYes
Jul 31, 2024Student loansStruggling to repay your loanCan't temporarily delay making paymentsFLExplainedYes
Jul 24, 2024Student loansDealing with your lender or servicerKeep getting calls about your loanNYExplainedYes
Jul 9, 2024Credit reportingIncorrect information on your reportAccount information incorrectCAExplainedYes
Jun 29, 2024Student loansDealing with your lender or servicerProblem with customer serviceGAExplainedYes
Jun 27, 2024Student loansStruggling to repay your loanProblem lowering your monthly paymentsSCExplainedYes
Jun 24, 2024Student loansGetting a loanConfusing or misleading advertisingOHExplainedYes
Jun 11, 2024Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes
Jun 4, 2024Student loansDealing with your lender or servicerProblem with customer serviceMNExplainedYes
May 21, 2024Student loansDealing with your lender or servicerDon't agree with the fees chargedOHExplainedYes
May 20, 2024Student loansGetting a loanLoan opened without my consent or knowledgeCAExplainedYes
May 16, 2024Student loansDealing with your lender or servicerDon't agree with the fees chargedMEExplainedYes
May 14, 2024Student loansDealing with your lender or servicerReceived bad information about your loanNYExplainedYes
May 11, 2024Student loansDealing with your lender or servicerReceived bad information about your loanNJExplainedYes
May 6, 2024Student loansGetting a loanHigh pressure sales tactics or recruitingOHExplainedYes
May 3, 2024Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanOHExplainedYes
May 2, 2024Student loansDealing with your lender or servicerDon't agree with the fees chargedCOExplainedYes
Apr 28, 2024Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsAZExplainedYes
Apr 11, 2024Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanNEExplainedYes
Mar 8, 2024Student loansDealing with your lender or servicerReceived bad information about your loanORExplainedYes
Mar 7, 2024Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanMAExplainedYes
Mar 6, 2024Student loansDealing with your lender or servicerDon't agree with the fees chargedILExplainedYes
Feb 26, 2024Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanNHExplainedYes
Feb 21, 2024Student loansDealing with your lender or servicerTrouble with how payments are being handledNHExplainedYes
Feb 1, 2024Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeNEExplainedYes
Jan 31, 2024Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeTXExplainedYes
Jan 6, 2024Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeTXExplainedYes
Dec 17, 2023Credit reportingImproper use of your reportReporting company used your report improperlyCOExplainedYes
Dec 17, 2023Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeNYExplainedYes
Dec 11, 2023Credit reportingImproper use of your reportReporting company used your report improperlyCOExplainedYes
Nov 29, 2023Student loansDealing with your lender or servicerReceived bad information about your loanMNExplainedYes
Nov 20, 2023Student loansGetting a loanDenied loanOHExplainedYes
Nov 14, 2023Student loansDealing with your lender or servicerTrouble with how payments are being handledMAExplainedYes
Nov 3, 2023Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes
Oct 28, 2023Student loansDealing with your lender or servicerTrouble with how payments are being handledWIExplainedYes
Oct 3, 2023Student loansDealing with your lender or servicerTrouble with how payments are being handledUTExplainedYes
Aug 30, 2023Student loansStruggling to repay your loanProblem lowering your monthly paymentsILExplainedYes
Aug 24, 2023Student loansGetting a loanConfusing or misleading advertisingMDExplainedYes
Aug 11, 2023Student loansDealing with your lender or servicerReceived bad information about your loanOHExplainedYes
Jul 25, 2023Student loansDealing with your lender or servicerTrouble with how payments are being handledNCExplainedYes
Jun 28, 2023Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeNCExplainedYes
Jun 19, 2023Student loansDealing with your lender or servicerReceived bad information about your loanNYExplainedYes
Jun 16, 2023Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanMAExplainedYes
Jun 9, 2023Debt collectionCommunication tacticsFrequent or repeated callsPAExplainedNo
May 24, 2023Student loansDealing with your lender or servicerKeep getting calls about your loanFLExplainedYes
May 24, 2023Student loansStruggling to repay your loanCan't temporarily delay making paymentsTXExplainedYes
May 16, 2023Payday & personal loansProblem with the payoff process at the end of the loanCAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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