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Student loans

Getting a loan

Consumers have filed 2,773 complaints about this, 351 in the last 12 months (-2%), against 187 companies. The most complained-about is Sallie Mae. Companies closed 4% of these with relief.

Companies with the most

Last 12 months.

In more detail

  • Confusing or misleading advertising54120%
  • Fraudulent loan49518%
  • High pressure sales tactics or recruiting32112%
  • Can't qualify for a loan30211%
  • Loan opened without my consent or knowledge26910%
  • Denied loan2118%
  • Qualify for a better loan than offered1576%
  • Problem with the interest rate994%
  • Changes in terms mid-deal or after closing532%
  • Issues with financial aid services522%
  • Qualified for a better loan than the one offered351%
  • Problem with signing the paperwork260.9%

By month

By state

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Per 100,000 people, last 12 monthsFewerMore

Latest complaints about this

ReceivedCompanyAboutIssueStateAnswerOn time
Nov 9, 2026Massachusetts Educational Financing AuthorityStudent loansGetting a loanDenied loanGAExplainedYes
Nov 8, 2026TransUnionStudent loansGetting a loanLoan opened without my consent or knowledgeOHIn progressYes
Nov 6, 2026NavientStudent loansGetting a loanChanges in terms mid-deal or after closingMDExplainedYes
Nov 3, 2026Climb CreditStudent loansGetting a loanHigh pressure sales tactics or recruitingTXExplainedYes
Nov 2, 2026Climb CreditStudent loansGetting a loanConfusing or misleading advertisingNJExplainedYes
Oct 31, 2026SoFiStudent loansGetting a loanHigh pressure sales tactics or recruitingCAMoney backYes
Oct 28, 2026Heartland Payment SystemsStudent loansGetting a loanLoan opened without my consent or knowledgeNJExplainedYes
Oct 27, 2026Servicer under contract with Federal Student AidStudent loansGetting a loanIssues with financial aid servicesGANo timely replyNo
Oct 26, 2026EquifaxStudent loansGetting a loanLoan opened without my consent or knowledgeCAExplainedYes
Oct 23, 2026NavientStudent loansGetting a loanLoan opened without my consent or knowledgeNCExplainedYes
Oct 21, 2026CeannateStudent loansGetting a loanHigh pressure sales tactics or recruitingFLExplainedYes
Oct 21, 2026Climb CreditStudent loansGetting a loanLoan opened without my consent or knowledgeNYExplainedYes
Oct 20, 2026Massachusetts Educational Financing AuthorityStudent loansGetting a loanDenied loanGAExplainedYes
Oct 20, 2026MOHELAStudent loansGetting a loanLoan opened without my consent or knowledgeWVNo timely replyNo
Oct 19, 2026SoFiStudent loansGetting a loanChanges in terms mid-deal or after closingMAExplainedYes

Your rights with student loan servicers

Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.

Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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