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Complaint log

Earnest complaint log

The newest complaints about Earnest, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Apr 24, 2023Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanMIExplainedYes
Apr 20, 2023Student loansDealing with your lender or servicerTrouble with how payments are being handledCAExplainedYes
Feb 9, 2023Credit reportingImproper use of your reportReporting company used your report improperlyVAExplainedYes
Feb 8, 2023Payday & personal loansGetting the loanHIExplainedYes
Jan 1, 2023Student loansDealing with your lender or servicerKeep getting calls about your loanCAExplainedYes
Dec 30, 2022Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeMAExplainedYes
Dec 18, 2022Student loansDealing with your lender or servicerTrouble with how payments are being handledCAExplainedYes
Dec 1, 2022Student loansDealing with your lender or servicerDon't agree with the fees chargedTXExplainedYes
Nov 30, 2022Student loansDealing with your lender or servicerDon't agree with the fees chargedTXExplainedYes
Nov 29, 2022Student loansDealing with your lender or servicerReceived bad information about your loanKSExplainedYes
Oct 20, 2022Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanLAExplainedYes
Sep 16, 2022Student loansDealing with your lender or servicerReceived bad information about your loanKSExplainedYes
Sep 13, 2022Student loansDealing with your lender or servicerKeep getting calls about your loanILExplainedYes
Aug 30, 2022Student loansDealing with your lender or servicerReceived bad information about your loanKSExplainedYes
Aug 26, 2022Student loansGetting a loanConfusing or misleading advertisingOHExplainedYes
Aug 24, 2022Student loansStruggling to repay your loanProblem lowering your monthly paymentsPAExplainedYes
Jul 16, 2022Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanILExplainedYes
Jun 28, 2022Student loansDealing with your lender or servicerTrouble with how payments are being handledAZExplainedYes
Jun 20, 2022Student loansDealing with your lender or servicerTrouble with how payments are being handledNYExplainedYes
May 17, 2022Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeRIExplainedYes
Apr 20, 2022Student loansGetting a loanFraudulent loanTXExplainedYes
Apr 1, 2022Student loansStruggling to repay your loanProblem lowering your monthly paymentsMNExplainedYes
Jan 28, 2022Student loansGetting a loanDenied loanDCExplainedYes
Jan 25, 2022Student loansDealing with your lender or servicerReceived bad information about your loanPAExplainedYes
Dec 28, 2021Student loansDealing with your lender or servicerTrouble with how payments are being handledAZExplainedYes
Nov 17, 2021Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanMOExplainedYes
Nov 15, 2021Student loansDealing with your lender or servicerReceived bad information about your loanDCExplainedYes
Nov 8, 2021Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsWAExplainedYes
Oct 18, 2021Student loansDealing with your lender or servicerTrouble with how payments are being handledGAExplainedYes
Sep 28, 2021Student loansDealing with your lender or servicerTrouble with how payments are being handledWAExplainedYes
Sep 24, 2021Student loansDealing with your lender or servicerTrouble with how payments are being handledDCExplainedYes
Aug 31, 2021Student loansDealing with your lender or servicerReceived bad information about your loanVAExplainedYes
Aug 27, 2021Student loansDealing with your lender or servicerTrouble with how payments are being handledDCExplainedYes
Aug 24, 2021Student loansDealing with your lender or servicerDon't agree with the fees chargedPAExplainedYes
Aug 12, 2021Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanMAExplainedYes
Aug 10, 2021Student loansGetting a loanConfusing or misleading advertisingNJExplainedYes
Jul 29, 2021Student loansDealing with your lender or servicerTrouble with how payments are being handledMAExplainedYes
Jun 28, 2021Credit reportingIncorrect information on your reportInformation belongs to someone elseCAExplainedYes
Jun 2, 2021Student loansGetting a loanConfusing or misleading advertisingNYExplainedYes
May 22, 2021Student loansDealing with your lender or servicerTrouble with how payments are being handledNJExplainedYes
May 15, 2021Student loansDealing with your lender or servicerTrouble with how payments are being handledNHExplainedYes
Apr 23, 2021Debt collectionCommunication tacticsYou told them to stop contacting you, but they keep tryingIAExplainedYes
Apr 6, 2021Student loansDealing with your lender or servicerTrouble with how payments are being handledCAExplainedYes
Mar 3, 2021Student loansDealing with your lender or servicerTrouble with how payments are being handledPAExplainedYes
Feb 9, 2021Student loansDealing with your lender or servicerProblem with customer serviceNCExplainedYes
Jan 19, 2021Student loansDealing with your lender or servicerTrouble with how payments are being handledILExplainedYes
Dec 16, 2020Student loansDealing with your lender or servicerDon't agree with the fees chargedCAExplainedYes
Nov 30, 2020Student loansDealing with your lender or servicerTrouble with how payments are being handledWIExplainedYes
Nov 7, 2020Student loansDealing with your lender or servicerTrouble with how payments are being handledMDExplainedYes
Aug 25, 2020Student loansDealing with your lender or servicerReceived bad information about your loanNJExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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