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Complaint log

Earnest complaint log

The newest complaints about Earnest, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Mar 28, 2025Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanPAExplainedYes
Mar 27, 2025Student loansDealing with your lender or servicerReceived bad information about your loanFLExplainedYes
Mar 14, 2025Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeINExplainedYes
Mar 7, 2025Student loansDealing with your lender or servicerTrouble with how payments are being handledOHExplainedYes
Feb 20, 2025Student loansDealing with your lender or servicerDon't agree with the fees chargedTXExplainedYes
Feb 16, 2025Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsCAExplainedYes
Feb 15, 2025Student loansDealing with your lender or servicerTrouble with how payments are being handledILExplainedYes
Feb 12, 2025Student loansStruggling to repay your loanProblem lowering your monthly paymentsPAExplainedYes
Feb 11, 2025Student loansStruggling to repay your loanProblem lowering your monthly paymentsNYExplainedYes
Feb 9, 2025Credit reportingImproper use of your reportReporting company used your report improperlyNYExplainedYes
Feb 6, 2025Credit reportingImproper use of your reportReporting company used your report improperlyTXExplainedYes
Jan 26, 2025Student loansDealing with your lender or servicerDon't agree with the fees chargedMNExplainedYes
Dec 23, 2024Student loansDealing with your lender or servicerReceived bad information about your loanNJExplainedYes
Dec 10, 2024Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsNYExplainedYes
Dec 2, 2024Student loansDealing with your lender or servicerTrouble with how payments are being handledTXExplainedYes
Nov 27, 2024Student loansDealing with your lender or servicerKeep getting calls about your loanMIExplainedYes
Nov 18, 2024Student loansDealing with your lender or servicerProblem with customer serviceTXExplainedYes
Nov 15, 2024Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanNYExplainedYes
Nov 15, 2024Student loansDealing with your lender or servicerProblem with customer servicePAExplainedYes
Nov 11, 2024Student loansDealing with your lender or servicerReceived bad information about your loanVAExplainedYes
Nov 7, 2024Student loansDealing with your lender or servicerProblem with customer serviceTXExplainedYes
Nov 6, 2024Credit reportingImproper use of your reportReporting company used your report improperlyFLExplainedYes
Nov 6, 2024Student loansGetting a loanHigh pressure sales tactics or recruitingPAExplainedYes
Oct 30, 2024Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanFLExplainedYes
Oct 28, 2024Student loansDealing with your lender or servicerTrouble with how payments are being handledWVExplainedYes
Oct 28, 2024Student loansDealing with your lender or servicerTrouble with how payments are being handledMDExplainedYes
Oct 26, 2024Student loansDealing with your lender or servicerReceived bad information about your loanTXExplainedYes
Oct 24, 2024Student loansDealing with your lender or servicerKeep getting calls about your loanNYExplainedYes
Oct 21, 2024Student loansDealing with your lender or servicerReceived bad information about your loanMNExplainedYes
Oct 18, 2024Student loansIssue with income share agreementDealing with provider of income share agreementAZExplainedYes
Oct 18, 2024Student loansStruggling to repay your loanCan't temporarily delay making paymentsMDExplainedYes
Oct 17, 2024Student loansDealing with your lender or servicerReceived bad information about your loanNJExplainedYes
Oct 13, 2024Credit reportingImproper use of your reportReporting company used your report improperlyFLExplainedYes
Oct 12, 2024Credit reportingIncorrect information on your reportAccount status incorrectNJExplainedYes
Oct 10, 2024Debt collectionCommunication tacticsYou told them to stop contacting you, but they keep tryingNYExplainedYes
Oct 10, 2024Debt collectionCommunication tacticsYou told them to stop contacting you, but they keep tryingNYExplainedYes
Oct 10, 2024Student loansDealing with your lender or servicerTrouble with how payments are being handledKSExplainedYes
Oct 4, 2024Student loansDealing with your lender or servicerReceived bad information about your loanWIExplainedYes
Oct 3, 2024Student loansDealing with your lender or servicerTrouble with how payments are being handledCAExplainedYes
Oct 3, 2024Student loansGetting a loanConfusing or misleading advertisingILExplainedYes
Sep 25, 2024Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanILExplainedYes
Sep 23, 2024Student loansDealing with your lender or servicerKeep getting calls about your loanPAExplainedYes
Sep 22, 2024Student loansDealing with your lender or servicerReceived bad information about your loanMDExplainedYes
Sep 22, 2024Student loansStruggling to repay your loanCan't temporarily delay making paymentsTNExplainedYes
Sep 16, 2024Student loansDealing with your lender or servicerReceived bad information about your loanNCExplainedYes
Sep 16, 2024Student loansGetting a loanProblem with the interest rateGAExplainedYes
Sep 12, 2024Student loansDealing with your lender or servicerProblem with customer serviceMIExplainedYes
Aug 29, 2024Credit reportingImproper use of your reportReporting company used your report improperlyILExplainedYes
Aug 20, 2024Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes
Aug 16, 2024Student loansStruggling to repay your loanCan't temporarily delay making paymentsWIExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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