Complaint log
Earnest complaint log
The newest complaints about Earnest, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 2, 2020 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Jun 29, 2020 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Jun 24, 2020 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| Jun 15, 2020 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Jun 4, 2020 | Credit reporting | Incorrect information on your reportPersonal information incorrect | Explained |
| May 14, 2020 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| May 13, 2020 | Student loans | Getting a loanDenied loan | Explained |
| Apr 1, 2020 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Mar 18, 2020 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Feb 11, 2020 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Jan 30, 2020 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Dec 27, 2019 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Nov 1, 2019 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Oct 6, 2019 | Payday & personal loans | Getting the loan | Explained |
| Oct 3, 2019 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| Sep 29, 2019 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | Explained |
| Sep 19, 2019 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Sep 9, 2019 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Aug 29, 2019 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| May 31, 2019 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| May 25, 2019 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Apr 24, 2019 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Apr 22, 2019 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Apr 13, 2019 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Apr 3, 2019 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Mar 24, 2019 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Mar 16, 2019 | Student loans | Getting a loanQualified for a better loan than the one offered | Explained |
| Feb 11, 2019 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Feb 7, 2019 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Jan 31, 2019 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Dec 4, 2018 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Dec 4, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Dec 1, 2018 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Nov 29, 2018 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Nov 15, 2018 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Oct 12, 2018 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Oct 10, 2018 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Oct 5, 2018 | Student loans | Getting a loanProblem with the interest rate | Explained |
| Sep 27, 2018 | Student loans | Getting a loanProblem with the interest rate | Explained |
| Sep 24, 2018 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Sep 23, 2018 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Sep 20, 2018 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Aug 7, 2018 | Student loans | Getting a loanFraudulent loan | Explained |
| Jul 5, 2018 | Payday & personal loans | Getting the loan | Fixed |
| Jun 21, 2018 | Student loans | Getting a loanDenied loan | Explained |
| Jan 15, 2018 | Mortgages | Trouble during payment process | Explained |
| Nov 29, 2017 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Nov 26, 2017 | Payday & personal loans | Getting the loan | Explained |
| Nov 7, 2017 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Oct 5, 2017 | Payday & personal loans | Problem with the payoff process at the end of the loan | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works