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Complaint log

Fay Servicing complaint log

The newest complaints about Fay Servicing, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 30, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureTXExplainedYes
Oct 29, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefMIIn progressYes
Oct 28, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceTXExplainedYes
Oct 28, 2026MortgagesTrouble during payment processPrivate mortgage insurance (PMI)MEExplainedYes
Oct 28, 2026Credit reportingIncorrect information on your reportInformation is missing that should be on the reportVAExplainedYes
Oct 27, 2026MortgagesIncorrect information on your reportAccount status incorrectTXExplainedYes
Oct 26, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportWIExplainedYes
Oct 26, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanUTExplainedYes
Oct 25, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefAZExplainedYes
Oct 24, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanGAExplainedYes
Oct 24, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureOHIn progressYes
Oct 23, 2026MortgagesStruggling to pay mortgageForeclosureCAExplainedYes
Oct 22, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceAZIn progressYes
Oct 21, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosurePAExplainedYes
Oct 19, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCAExplainedYes
Oct 19, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureTXExplainedYes
Oct 16, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceFLExplainedYes
Oct 15, 2026MortgagesIncorrect information on your reportAccount information incorrectOHExplainedYes
Oct 14, 2026Debt collectionAttempts to collect debt not owedDebt was paidDCExplainedYes
Oct 14, 2026MortgagesTrouble during payment processPaying off the loanTXExplainedYes
Oct 14, 2026MortgagesClosing on a mortgageDelays with the closing processVAExplainedYes
Oct 14, 2026MortgagesClosing on a mortgageDelays with the closing processMIExplainedYes
Oct 13, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanAZExplainedYes
Oct 8, 2026Credit reportingIncorrect information on your reportAccount information incorrectALExplainedYes
Oct 8, 2026Credit reportingIncorrect information on your reportAccount information incorrectALExplainedYes
Oct 7, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanGAExplainedYes
Oct 7, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceOHExplainedYes
Oct 6, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNJExplainedYes
Oct 5, 2026Money transfers & appsFraud or scamPAExplainedYes
Oct 4, 2026MortgagesStruggling to pay mortgageForeclosureMAExplainedYes
Oct 3, 2026MortgagesImproper use of your reportReporting company used your report improperlyOHExplainedYes
Oct 2, 2026MortgagesTrouble during payment processFees chargedOHExplainedYes
Sep 30, 2026MortgagesClosing on a mortgageDelays with the closing processOHExplainedYes
Sep 30, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureNDExplainedYes
Sep 30, 2026MortgagesClosing on a mortgageDelays with the closing processNJExplainedYes
Sep 29, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCAExplainedYes
Sep 29, 2026Credit reportingIncorrect information on your reportAccount information incorrectNVIn progressYes
Sep 28, 2026Credit reportingIncorrect information on your reportAccount information incorrectTXExplainedYes
Sep 28, 2026Credit reportingProblem with a company's investigation into an existing problemInvestigation took more than 30 daysTXExplainedYes
Sep 27, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLExplainedYes
Sep 27, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceVAExplainedYes
Sep 25, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuGAExplainedYes
Sep 25, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportNJExplainedYes
Sep 24, 2026MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingFLExplainedYes
Sep 23, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuORExplainedYes
Sep 23, 2026MortgagesClosing on a mortgageFees or costs after closingMOExplainedYes
Sep 23, 2026MortgagesStruggling to pay mortgageForeclosureNDExplainedYes
Sep 23, 2026MortgagesStruggling to pay mortgageForeclosureNYExplainedYes
Sep 21, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuFLExplainedYes
Sep 20, 2026MortgagesTrouble during payment processPayment processCAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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