Mortgage company · complaint record
Fay Servicing complaints
Filed under Fay Servicing, LLC
Consumers have filed 4,082 complaints about Fay Servicing since 2012, 392 of them in the last 12 months (-22% on the year before). It answered 99.7% on time and closed 0% with relief for the customer - less often than a typical mortgage company. The most common problem is trouble during payment process. It is the 17th most complained-about of 595 mortgage lenders & servicers this year.
Average response record. How it works
- Complaints on record
- 4,082
- Last 12 months
- 392
- Answered on time
- 99.7%
- Closed with relief
- 0%
- Last 30 days
- 16
- Rank
- #17 of 595
Since April 2012
-22% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 30, 2026
Most complained-about mortgage lenders & servicers
Fay Servicing complaints by month
The busiest month was July 2025 (53 complaints). Complaints in the last 12 months are down 22% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Fay Servicing answered last 12 months
- Closed with explanation38798.7%
- In progress51.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time44/4599.7% on time
- Relief for customers0/400% closed with relief
- Complaint trend15/15-22% vs last year
What Fay Servicing complaints are about
Top Fay Servicing problems last 12 months
Inside "Trouble during payment process"
- Trying to communicate with the company to fix an issue while managing or servicing your loan 187
- Escrow, taxes, or insurance 144
- Payment process 141
- Fees charged 56
- Loan sold or transferred to another company 56
- Paying off the loan 42
Where Fay Servicing complaints come from
Most complaints: California (598), Florida (460), New York (330), New Jersey (239), Texas (222).
Fay Servicing compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Lakeview Loan ServicingMortgages | 47 | 491 | D |
| 2 | MidFirst BankMortgages | 87 | 490 | A |
| 3 | Fay ServicingMortgages | 59 | 392 | C |
| 4 | RoundPoint Mortgage ServicingMortgages | 46 | 347 | D |
| 5 | Village Capital & InvestmentMortgages | 44 | 335 | D |
| 6 | AmeriHome MortgageMortgages | 85 | 335 | A |
| 7 | LD Holdings GroupMortgages | 43 | 331 | D |
| 8 | ServicemacMortgages | 81 | 280 | A |
Compare side by side: Fay Servicing vs Lakeview Loan Servicing · Fay Servicing vs MidFirst Bank · Fay Servicing vs RoundPoint Mortgage Servicing · Fay Servicing vs Village Capital & Investment
What people say about Fay Servicing
All experiencesNo experiences with Fay Servicing yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Fay Servicing complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 30, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Oct 29, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | In progress |
| Oct 28, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Oct 28, 2026 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | Explained |
| Oct 28, 2026 | Credit reporting | Incorrect information on your reportInformation is missing that should be on the report | Explained |
| Oct 27, 2026 | Mortgages | Incorrect information on your reportAccount status incorrect | Explained |
| Oct 26, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Oct 26, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 25, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Oct 24, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 24, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | In progress |
| Oct 23, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
Questions about Fay Servicing
How many complaints does Fay Servicing have?
Fay Servicing has 4,082 complaints on record since April 2012, including 392 in the last 12 months and 16 in the last 30 days. That makes it number 226 of every company by complaints this year.
Does Fay Servicing respond to complaints?
Yes. Fay Servicing answered 99.7% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 59/100 (grade C).
What do people complain about most with Fay Servicing?
The most common problems are trouble during payment process (1,493), struggling to pay mortgage (1,412), incorrect information on your report (152).
Is Fay Servicing legit?
Fay Servicing is a real company with a public complaint record: consumers have complained about it 4,082 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Fay Servicing legit? for the signals, red flags and how to protect yourself.
Are complaints about Fay Servicing going up or down?
Down. There were 392 complaints in the last 12 months against 502 in the 12 before (-22%). See every month.
How do I file a complaint against Fay Servicing?
Complain to Fay Servicing in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Fay Servicing complaints come from?
Most come from California (598), Florida (460), New York (330). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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