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Complaint log

Fay Servicing complaint log

The newest complaints about Fay Servicing, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Apr 27, 2026MortgagesTrouble during payment processPrivate mortgage insurance (PMI)COExplainedYes
Apr 23, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNEExplainedYes
Apr 23, 2026MortgagesTrouble during payment processPayment processNYExplainedYes
Apr 22, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanTXExplainedYes
Apr 18, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureCAExplainedYes
Apr 17, 2026MortgagesTrouble during payment processFees chargedNYExplainedYes
Apr 16, 2026Debt collectionFalse statements or representationAttempted to collect wrong amountGAExplainedYes
Apr 16, 2026Credit reportingIncorrect information on your reportAccount information incorrectNJExplainedYes
Apr 15, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuMAExplainedYes
Apr 15, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuCAExplainedYes
Apr 14, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuNYExplainedYes
Apr 14, 2026MortgagesTrouble during payment processPayment processTNExplainedYes
Apr 14, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureILExplainedYes
Apr 14, 2026Credit reportingIncorrect information on your reportPublic record information inaccurateTNExplainedYes
Apr 13, 2026MortgagesStruggling to pay mortgageForeclosureMDExplainedYes
Apr 13, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceGAExplainedYes
Apr 13, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceMNExplainedYes
Apr 11, 2026Credit reportingIncorrect information on your reportAccount information incorrectNYExplainedYes
Apr 10, 2026MortgagesTrouble during payment processPayment processCAExplainedYes
Apr 10, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuCAExplainedYes
Apr 9, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefTNExplainedYes
Apr 9, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureKYExplainedYes
Apr 6, 2026MortgagesTrouble during payment processInterest rateTNExplainedYes
Apr 6, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCAExplainedYes
Apr 3, 2026Credit reportingIncorrect information on your reportAccount information incorrectNYExplainedYes
Apr 3, 2026MortgagesTrouble during payment processFees chargedNYExplainedYes
Apr 2, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuOKExplainedYes
Apr 2, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan-ExplainedYes
Apr 2, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureINExplainedYes
Apr 1, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanMDExplainedYes
Mar 31, 2026MortgagesProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportHIExplainedYes
Mar 31, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceNJExplainedYes
Mar 30, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanOHExplainedYes
Mar 30, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureNYExplainedYes
Mar 30, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanTXExplainedYes
Mar 27, 2026Credit reportingIncorrect information on your reportAccount information incorrectNYExplainedYes
Mar 25, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanTXExplainedYes
Mar 24, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNYExplainedYes
Mar 23, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefTXExplainedYes
Mar 23, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceFLExplainedYes
Mar 23, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuMAExplainedYes
Mar 20, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCAExplainedYes
Mar 20, 2026MortgagesIncorrect information on your reportAccount status incorrectHIExplainedYes
Mar 19, 2026MortgagesIncorrect information on your reportAccount status incorrectGAExplainedYes
Mar 19, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanTXExplainedYes
Mar 18, 2026MortgagesTrouble during payment processFees chargedOHExplainedYes
Mar 18, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceMOExplainedYes
Mar 17, 2026MortgagesStruggling to pay mortgageForeclosureOHExplainedYes
Mar 16, 2026MortgagesStruggling to pay mortgageForeclosureNYExplainedYes
Mar 13, 2026MortgagesTrouble during payment processInterest rateILExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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