Loan servicer · complaint record
First Consumer complaints
Filed under FIRST CONSUMER, LLC
Consumers have filed 5 complaints about First Consumer since 2016, none in the last 12 months. It answered 40% on time and closed 67% with relief for the customer. The most common problem is dealing with my lender or servicer.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 5
- Last 12 months
- 0
- Answered on time
- 40%
- Closed with relief
- 67%
- Last 30 days
- 0
- Rank
- -
Since September 2016
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Oct 2, 2025
First Consumer complaints by month
The busiest month was September 2016 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How First Consumer answered all time
- Closed with monetary relief240%
- Closed with explanation120%
- Untimely response240%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What First Consumer complaints are about
Top First Consumer problems
Inside "Dealing with my lender or servicer"
- Having problems with customer service 1
- Trouble with how payments are handled 1
First Consumer compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | First ConsumerStudent loans | - | 0 | - |
Compare side by side: First Consumer vs Earnest · First Consumer vs College Ave Student Loan Servicing · First Consumer vs Meritize Financial · First Consumer vs LendKey Technologies
What people say about First Consumer
All experiencesNo experiences with First Consumer yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest First Consumer complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 2, 2025 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | No timely reply |
| May 19, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Apr 11, 2017 | Student loans | Dealing with my lender or servicerHaving problems with customer service | Money back |
| Mar 10, 2017 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | Explained |
| Sep 18, 2016 | Debt relief & credit repair | Fraud or scam | Money back |
Questions about First Consumer
How many complaints does First Consumer have?
First Consumer has 5 complaints on record since September 2016, including 0 in the last 12 months and 0 in the last 30 days.
Does First Consumer respond to complaints?
Yes. First Consumer answered 40% of its complaints on time (within 15 days) and closed 67% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with First Consumer?
The most common problems are dealing with my lender or servicer (2), dealing with your lender or servicer (1), took or threatened to take negative or legal action (1).
Is First Consumer legit?
First Consumer is a real company with a public complaint record: consumers have complained about it 5 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is First Consumer legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against First Consumer?
Complain to First Consumer in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most First Consumer complaints come from?
Most come from Puerto Rico (2), Rhode Island (1), New York (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about First Consumer
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