First Mortgage against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | First Mortgage | 0 | new | - | - | 49 |
Every mortgage company ranked
Latest First Mortgage mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Jan 26, 2018 | Mortgages | Closing on a mortgage | CA | No timely reply | No |
| Oct 30, 2016 | Mortgages | Application, originator, mortgage broker | WA | No timely reply | No |
| Jul 27, 2016 | Mortgages | Loan servicing, payments, escrow account | CA | No timely reply | No |
| Jun 14, 2016 | Mortgages | Loan modification,collection,foreclosure | CA | No timely reply | No |
| Jun 6, 2016 | Mortgages | Loan servicing, payments, escrow account | CA | No timely reply | No |
| Apr 19, 2016 | Mortgages | Loan servicing, payments, escrow account | NV | No timely reply | No |
| Jan 16, 2016 | Mortgages | Loan servicing, payments, escrow account | CA | No timely reply | No |
| Jan 15, 2016 | Mortgages | Loan servicing, payments, escrow account | CA | No timely reply | No |
| Jan 4, 2016 | Mortgages | Application, originator, mortgage broker | TX | No timely reply | No |
| Dec 12, 2015 | Mortgages | Loan servicing, payments, escrow account | NV | No timely reply | No |
| Nov 18, 2015 | Mortgages | Loan servicing, payments, escrow account | CA | No timely reply | No |
| Nov 7, 2015 | Mortgages | Loan servicing, payments, escrow account | CA | No timely reply | No |
| Oct 1, 2015 | Mortgages | Loan servicing, payments, escrow account | CA | No timely reply | No |
| Sep 27, 2015 | Mortgages | Loan servicing, payments, escrow account | NV | No timely reply | No |
| Sep 19, 2015 | Mortgages | Loan servicing, payments, escrow account | CA | No timely reply | No |
| Sep 11, 2015 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Aug 28, 2015 | Mortgages | Credit decision / Underwriting | TX | Explained | Yes |
| Aug 27, 2015 | Mortgages | Loan modification,collection,foreclosure | CA | Explained | Yes |
| Aug 22, 2015 | Mortgages | Loan servicing, payments, escrow account | AZ | Explained | Yes |
| Aug 6, 2015 | Mortgages | Settlement process and costs | CA | Explained | Yes |
| Aug 4, 2015 | Mortgages | Loan modification,collection,foreclosure | CA | Explained | Yes |
| Jul 7, 2015 | Mortgages | Credit decision / Underwriting | CA | Money back | Yes |
| Jul 6, 2015 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Jul 1, 2015 | Mortgages | Loan servicing, payments, escrow account | AZ | Explained | Yes |
| Jun 25, 2015 | Mortgages | Loan modification,collection,foreclosure | CA | Explained | Yes |
| Apr 7, 2015 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Feb 27, 2015 | Mortgages | Loan modification,collection,foreclosure | CA | Explained | Yes |
| Feb 26, 2015 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Jan 27, 2015 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Jan 27, 2015 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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