Mortgage company · complaint record
Great Lakes Home Mortgage complaints
Filed under Great Lakes Home Mortgage, Inc.
Consumers have filed 4 complaints about Great Lakes Home Mortgage since 2015, none in the last 12 months. It answered 50% on time and closed 0% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 4
- Last 12 months
- 0
- Answered on time
- 50%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since October 2015
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Jul 14, 2025
Great Lakes Home Mortgage complaints by month
The busiest month was July 2025 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Great Lakes Home Mortgage answered all time
- Closed with explanation250%
- Untimely response250%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Great Lakes Home Mortgage problems
Inside "Trouble during payment process"
- Trying to communicate with the company to fix an issue while managing or servicing your loan 1
Great Lakes Home Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Great Lakes Home MortgageMortgages | - | 0 | - |
Compare side by side: Great Lakes Home Mortgage vs Midwest Loan Services · Great Lakes Home Mortgage vs Truhome Solutions · Great Lakes Home Mortgage vs NEXA Mortgage · Great Lakes Home Mortgage vs Hilltop
What people say about Great Lakes Home Mortgage
All experiencesNo experiences with Great Lakes Home Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Great Lakes Home Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 14, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | No timely reply |
| Jul 11, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | No timely reply |
| Mar 20, 2017 | Mortgages | Application, originator, mortgage broker | Explained |
| Oct 3, 2015 | Mortgages | Loan servicing, payments, escrow account | Explained |
Questions about Great Lakes Home Mortgage
How many complaints does Great Lakes Home Mortgage have?
Great Lakes Home Mortgage has 4 complaints on record since October 2015, including 0 in the last 12 months and 0 in the last 30 days.
Does Great Lakes Home Mortgage respond to complaints?
Yes. Great Lakes Home Mortgage answered 50% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Great Lakes Home Mortgage?
The most common problems are trouble during payment process (1), struggling to pay mortgage (1), loan servicing, payments, escrow account (1).
Is Great Lakes Home Mortgage legit?
Great Lakes Home Mortgage is a real company with a public complaint record: consumers have complained about it 4 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Great Lakes Home Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Great Lakes Home Mortgage?
Complain to Great Lakes Home Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Great Lakes Home Mortgage complaints come from?
Most come from Illinois (2), Michigan (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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