Mortgages
Guaranteed Rate mortgages complaints
Consumers have filed 767 complaints about Guaranteed Rate's mortgages, 109 in the last 12 months (+88%). Guaranteed Rate answered 99.1% on time and closed 0% with relief. See the whole Guaranteed Rate record.
Guaranteed Rate against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | Guaranteed Rate | 109 | 99.1% | 0% |
Latest Guaranteed Rate mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Jan 20, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
| Jan 19, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Jan 12, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Jan 8, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | Explained |
| Jan 6, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jan 6, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jan 5, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jan 4, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | Explained |
| Jan 2, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Dec 23, 2025 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Dec 16, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
| Dec 16, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Dec 16, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Dec 15, 2025 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Dec 15, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | Explained |
| Dec 10, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Nov 26, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Nov 25, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Nov 17, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Nov 10, 2025 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Nov 8, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Nov 6, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Nov 4, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 28, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | Explained |
| Oct 15, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Oct 10, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Oct 5, 2025 | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
| Sep 6, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Sep 3, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Aug 24, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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