Mortgages
Guaranteed Rate mortgages complaints
Consumers have filed 767 complaints about Guaranteed Rate's mortgages, 109 in the last 12 months (+88%). Guaranteed Rate answered 99.1% on time and closed 0% with relief. See the whole Guaranteed Rate record.
Guaranteed Rate against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | Guaranteed Rate | 109 | 99.1% | 0% |
Latest Guaranteed Rate mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| May 1, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Apr 27, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Apr 26, 2026 | Mortgages | Trouble during payment processPaying off the loan | Explained |
| Apr 24, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Apr 24, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Apr 24, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Apr 17, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Apr 16, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Apr 15, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Apr 13, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Apr 2, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Apr 2, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Apr 1, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisal | Explained |
| Mar 29, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Mar 26, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Mar 25, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
| Mar 25, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Mar 20, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Mar 17, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Mar 13, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Mar 11, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | Explained |
| Mar 9, 2026 | Mortgages | Incorrect information on your reportAccount information incorrect | Explained |
| Feb 27, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 26, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 20, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 20, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Feb 16, 2026 | Mortgages | Closing on a mortgageSetting up an escrow account for taxes and insurance | Explained |
| Feb 9, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 8, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Feb 4, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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