Mortgages
Hilltop mortgages complaints
Consumers have filed 143 complaints about Hilltop's mortgages, 18 in the last 12 months. Hilltop answered 100% on time and closed 0% with relief. See the whole Hilltop record.
Hilltop against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | Hilltop | 18 | 100% | 0% |
Latest Hilltop mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Dec 16, 2024 | Mortgages | Incorrect information on your reportAccount status incorrect | Explained |
| Dec 11, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Dec 2, 2024 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Aug 13, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Aug 2, 2024 | Mortgages | Closing on a mortgageSetting up an escrow account for taxes and insurance | Explained |
| Jul 17, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jul 1, 2024 | Mortgages | Trouble during payment processPayment process | Explained |
| Jun 20, 2024 | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
| Jun 19, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jun 4, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jun 3, 2024 | Mortgages | Trouble during payment processFees charged | Explained |
| Mar 15, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Mar 14, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Mar 9, 2024 | Mortgages | Closing on a mortgageSetting up an escrow account for taxes and insurance | Explained |
| Mar 8, 2024 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Mar 6, 2024 | Mortgages | Trouble during payment processPayment process | Explained |
| Mar 2, 2024 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | Explained |
| Feb 13, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 9, 2024 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Jan 26, 2024 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Jan 22, 2024 | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
| Jan 4, 2024 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Dec 10, 2023 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Nov 18, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Oct 3, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Aug 16, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Money back |
| Aug 15, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Aug 2, 2023 | Mortgages | Closing on a mortgage | Explained |
| Jul 26, 2023 | Mortgages | Closing on a mortgage | Explained |
| Jul 25, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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