Share your experienceShare
Companies A-Z Rankings Categories Problems By state Latest complaints Trends Compare Experiences Reports Guides Share your experience
Theme

Complaint log

Hilltop complaint log

The newest complaints about Hilltop, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Nov 9, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureKSExplainedYes
Nov 6, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processTXIn progressYes
Oct 18, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeFLExplainedYes
Oct 16, 2026MortgagesClosing on a mortgageDelays with the closing processCAExplainedYes
Oct 15, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanSCExplainedYes
Oct 14, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageFees or costs during the application processFLExplainedYes
Oct 13, 2026Credit reportingIncorrect information on your reportOld information reappears or never goes awayTXExplainedYes
Oct 5, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageFees or costs during the application processNVExplainedYes
Sep 18, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingTXExplainedYes
Aug 19, 2026Bank accountsManaging an accountDeposits and withdrawalsTXExplainedYes
Jul 28, 2026MortgagesStruggling to pay mortgageForeclosureSCExplainedYes
Jul 8, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureOHExplainedYes
Jun 23, 2026Bank accountsManaging an accountDeposits and withdrawalsTXExplainedYes
May 29, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureOHExplainedYes
May 22, 2026Credit reportingImproper use of your reportReporting company used your report improperlyFLExplainedYes
May 1, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanSCExplainedYes
Apr 28, 2026Credit reportingImproper use of your reportReporting company used your report improperlyNYExplainedYes
Apr 22, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceKYExplainedYes
Apr 14, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureKSExplainedYes
Mar 10, 2026MortgagesTrouble during payment processLoan sold or transferred to another companySCExplainedYes
Feb 26, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuDEExplainedYes
Feb 15, 2026MortgagesClosing on a mortgageChanges in loan terms during or after closingNVExplainedYes
Feb 5, 2026Credit reportingProblem with a company's investigation into an existing problemInvestigation took more than 30 daysTXExplainedYes
Jan 26, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuKSExplainedYes
Jan 8, 2026Credit reportingIncorrect information on your reportAccount information incorrectGAExplainedYes
Dec 31, 2025Bank accountsManaging an accountProblem using a debit or ATM cardTXExplainedYes
Dec 31, 2025MortgagesClosing on a mortgageFees or costs after closingTXExplainedYes
Dec 24, 2025Bank accountsManaging an accountBanking errorsTXExplainedYes
Oct 17, 2025MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuKSExplainedYes
Oct 1, 2025Bank accountsManaging an accountDeposits and withdrawals-ExplainedYes
Oct 1, 2025Bank accountsManaging an accountProblem accessing account-ExplainedYes
Sep 23, 2025MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureOHExplainedYes
Sep 8, 2025MortgagesClosing on a mortgageChanges in loan terms during or after closingSCExplainedYes
Aug 21, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanSCExplainedYes
Aug 16, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processOHExplainedYes
Aug 11, 2025MortgagesImproper use of your reportReporting company used your report improperlyTXExplainedYes
Jun 16, 2025MortgagesIncorrect information on your reportAccount information incorrectKSExplainedYes
May 31, 2025Money transfers & appsFraud or scamMOExplainedYes
May 12, 2025MortgagesClosing on a mortgageClosing disclosure or other related disclosuresKSExplainedYes
Apr 12, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanTXExplainedYes
Apr 1, 2025MortgagesClosing on a mortgageClosing disclosure or other related disclosuresTXExplainedYes
Mar 18, 2025MortgagesClosing on a mortgageChanges in loan terms during or after closingTXExplainedYes
Feb 4, 2025Credit reportingImproper use of your reportReporting company used your report improperlyNMExplainedYes
Jan 31, 2025MortgagesTrouble during payment processLoan sold or transferred to another companyTXFixedYes
Jan 13, 2025Money transfers & appsFraud or scamTXExplainedYes
Dec 16, 2024MortgagesIncorrect information on your reportAccount status incorrectSCExplainedYes
Dec 11, 2024MortgagesTrouble during payment processEscrow, taxes, or insuranceMOExplainedYes
Dec 2, 2024MortgagesClosing on a mortgageClosing disclosure or other related disclosuresTXExplainedYes
Aug 13, 2024MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCAExplainedYes
Aug 2, 2024MortgagesClosing on a mortgageSetting up an escrow account for taxes and insuranceTXExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

Check the record before you sign.

Then add to it. Every experience you share - good or bad - goes on that company's record and helps the next person decide. Two minutes, anonymous.

Share your experience