Home Financing Center against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Home Financing Center | 5 | new | 40% | 0% | 37 |
Every mortgage company ranked
Latest Home Financing Center mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| May 30, 2026 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | MI | Explained | No |
| Mar 5, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | FL | Explained | No |
| Jan 20, 2026 | Mortgages | Incorrect information on your reportAccount status incorrect | FL | Explained | No |
| Dec 22, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | FL | Explained | Yes |
| Nov 25, 2025 | Mortgages | Trouble during payment processFees charged | FL | Explained | Yes |
| Sep 15, 2022 | Mortgages | Struggling to pay mortgage | FL | Explained | Yes |
| Apr 14, 2022 | Mortgages | Trouble during payment process | FL | Explained | No |
| Jan 26, 2021 | Mortgages | Trouble during payment process | FL | Explained | No |
| Dec 7, 2020 | Mortgages | Trouble during payment process | - | Explained | Yes |
| May 8, 2020 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Feb 15, 2020 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Dec 4, 2019 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Dec 12, 2018 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Feb 21, 2018 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Jan 25, 2018 | Mortgages | Struggling to pay mortgage | FL | Explained | Yes |
| Dec 1, 2017 | Mortgages | Struggling to pay mortgage | FL | Explained | Yes |
| Jun 21, 2017 | Mortgages | Struggling to pay mortgage | FL | Explained | Yes |
| Nov 21, 2016 | Mortgages | Loan modification,collection,foreclosure | FL | Explained | Yes |
| Oct 21, 2016 | Mortgages | Loan modification,collection,foreclosure | FL | Explained | Yes |
| Sep 28, 2016 | Mortgages | Application, originator, mortgage broker | FL | Explained | Yes |
| Aug 24, 2016 | Mortgages | Application, originator, mortgage broker | FL | Closed | No |
| Aug 1, 2016 | Mortgages | Loan modification,collection,foreclosure | FL | Explained | Yes |
| Dec 30, 2015 | Mortgages | Loan servicing, payments, escrow account | FL | Explained | Yes |
| May 22, 2015 | Mortgages | Loan modification,collection,foreclosure | FL | Explained | Yes |
| May 21, 2015 | Mortgages | Loan modification,collection,foreclosure | FL | Explained | Yes |
| May 6, 2015 | Mortgages | Loan modification,collection,foreclosure | FL | Explained | Yes |
| Mar 31, 2015 | Mortgages | Application, originator, mortgage broker | FL | Explained | Yes |
| Nov 26, 2014 | Mortgages | Loan modification,collection,foreclosure | FL | Explained | Yes |
| Sep 9, 2014 | Mortgages | Application, originator, mortgage broker | FL | Explained | Yes |
| Aug 4, 2014 | Mortgages | Loan modification,collection,foreclosure | FL | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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