Home Point Financial against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Home Point Financial | 0 | new | - | - | 746 |
Every mortgage company ranked
Latest Home Point Financial mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| May 30, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | MD | No timely reply | No |
| Sep 24, 2023 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | FL | Explained | Yes |
| Sep 22, 2023 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | NJ | Explained | No |
| Sep 10, 2023 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | NC | Explained | Yes |
| Sep 3, 2023 | Mortgages | Trouble during payment processLoan sold or transferred to another company | TX | Explained | Yes |
| Sep 1, 2023 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | RI | Explained | Yes |
| Aug 22, 2023 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Aug 15, 2023 | Mortgages | Trouble during payment process | NJ | Money back | No |
| Jul 25, 2023 | Mortgages | Trouble during payment process | NY | Explained | Yes |
| Jul 21, 2023 | Mortgages | Trouble during payment process | TX | Explained | Yes |
| Jul 14, 2023 | Mortgages | Trouble during payment process | AL | Explained | Yes |
| Jul 3, 2023 | Mortgages | Trouble during payment process | GA | Explained | Yes |
| Jun 23, 2023 | Mortgages | Trouble during payment process | WI | Explained | Yes |
| Jun 14, 2023 | Mortgages | Trouble during payment process | AZ | Explained | Yes |
| Jun 10, 2023 | Mortgages | Struggling to pay mortgage | TX | Explained | Yes |
| Jun 3, 2023 | Mortgages | Trouble during payment process | OK | Explained | Yes |
| Jun 1, 2023 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| May 21, 2023 | Mortgages | Trouble during payment process | GA | Explained | Yes |
| May 17, 2023 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| May 16, 2023 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| May 14, 2023 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| May 10, 2023 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| May 2, 2023 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Apr 26, 2023 | Mortgages | Trouble during payment process | TN | Explained | Yes |
| Apr 23, 2023 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Apr 5, 2023 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Mar 30, 2023 | Mortgages | Trouble during payment process | GA | Explained | Yes |
| Mar 29, 2023 | Mortgages | Trouble during payment process | GA | Explained | Yes |
| Mar 18, 2023 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Mar 16, 2023 | Mortgages | Trouble during payment process | TX | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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