Mortgage company · complaint record
Home Point Financial complaints
Filed under Home Point Financial Corporation
Consumers have filed 839 complaints about Home Point Financial since 2013, none in the last 12 months. It answered 98.1% on time and closed 2% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 839
- Last 12 months
- 0
- Answered on time
- 98.1%
- Closed with relief
- 2%
- Last 30 days
- 0
- Rank
- -
Since July 2013
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: May 30, 2025
Home Point Financial complaints by month
The busiest month was June 2018 (31 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Home Point Financial answered all time
- Closed with monetary relief81%
- Closed with non-monetary relief50.6%
- Closed with explanation82197.9%
- Closed40.5%
- Untimely response10.1%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Home Point Financial complaints are about
Top Home Point Financial problems
Inside "Trouble during payment process"
- Escrow, taxes, or insurance 2
- Trying to communicate with the company to fix an issue while managing or servicing your loan 2
- Loan sold or transferred to another company 1
Where Home Point Financial complaints come from
Most complaints: Florida (114), California (97), New Jersey (55), Texas (50), Illinois (39).
Home Point Financial compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Home Point FinancialMortgages | - | 0 | - |
Compare side by side: Home Point Financial vs Midwest Loan Services · Home Point Financial vs Truhome Solutions · Home Point Financial vs NEXA Mortgage · Home Point Financial vs Hilltop
What people say about Home Point Financial
All experiencesNo experiences with Home Point Financial yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Home Point Financial complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| May 30, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | No timely reply |
| Sep 24, 2023 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Sep 22, 2023 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Sep 10, 2023 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Sep 3, 2023 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Sep 1, 2023 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Aug 22, 2023 | Mortgages | Trouble during payment process | Explained |
| Aug 19, 2023 | Debt collection | Took or threatened to take negative or legal actionSeized or attempted to seize your property | Explained |
| Aug 15, 2023 | Mortgages | Trouble during payment process | Money back |
| Jul 25, 2023 | Mortgages | Trouble during payment process | Explained |
| Jul 21, 2023 | Mortgages | Trouble during payment process | Explained |
| Jul 14, 2023 | Mortgages | Trouble during payment process | Explained |
Questions about Home Point Financial
How many complaints does Home Point Financial have?
Home Point Financial has 839 complaints on record since July 2013, including 0 in the last 12 months and 0 in the last 30 days.
Does Home Point Financial respond to complaints?
Yes. Home Point Financial answered 98.1% of its complaints on time (within 15 days) and closed 2% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Home Point Financial?
The most common problems are trouble during payment process (475), struggling to pay mortgage (110), incorrect information on your report (68).
Is Home Point Financial legit?
Home Point Financial is a real company with a public complaint record: consumers have complained about it 839 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Home Point Financial legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Home Point Financial?
Complain to Home Point Financial in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Home Point Financial complaints come from?
Most come from Florida (114), California (97), New Jersey (55). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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