Home Servicing against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Home Servicing | 0 | new | - | - | 26 |
Every mortgage company ranked
Latest Home Servicing mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Aug 14, 2017 | Mortgages | Struggling to pay mortgage | NY | Explained | Yes |
| Jul 7, 2017 | Mortgages | Trouble during payment process | NY | Explained | Yes |
| Mar 31, 2017 | Mortgages | Loan modification,collection,foreclosure | NY | Explained | Yes |
| Mar 18, 2017 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | No |
| Mar 15, 2017 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | No |
| Feb 3, 2017 | Mortgages | Other | FL | Explained | No |
| Jan 9, 2017 | Mortgages | Application, originator, mortgage broker | NY | Explained | Yes |
| Dec 12, 2016 | Mortgages | Application, originator, mortgage broker | NY | Explained | Yes |
| Nov 17, 2016 | Mortgages | Credit decision / Underwriting | GA | Explained | Yes |
| Oct 6, 2016 | Mortgages | Loan servicing, payments, escrow account | TX | Explained | Yes |
| Aug 29, 2016 | Mortgages | Loan servicing, payments, escrow account | MI | Explained | Yes |
| Aug 16, 2016 | Mortgages | Loan modification,collection,foreclosure | NY | Explained | Yes |
| Apr 19, 2016 | Mortgages | Loan modification,collection,foreclosure | NC | Explained | Yes |
| Mar 29, 2016 | Mortgages | Loan servicing, payments, escrow account | SC | Explained | No |
| Mar 29, 2016 | Mortgages | Loan servicing, payments, escrow account | SC | Explained | No |
| Oct 20, 2015 | Mortgages | Loan modification,collection,foreclosure | DE | Explained | Yes |
| Oct 14, 2015 | Mortgages | Other | NJ | Explained | Yes |
| Sep 2, 2015 | Mortgages | Credit decision / Underwriting | GA | Explained | Yes |
| Sep 30, 2014 | Mortgages | Loan servicing, payments, escrow account | FL | Explained | Yes |
| Sep 23, 2014 | Mortgages | Loan modification,collection,foreclosure | AL | Explained | Yes |
| Aug 25, 2014 | Mortgages | Loan modification,collection,foreclosure | NY | Closed | Yes |
| Jul 7, 2014 | Mortgages | Loan modification,collection,foreclosure | MA | Closed | Yes |
| Nov 22, 2013 | Mortgages | Loan servicing, payments, escrow account | GA | Explained | Yes |
| Sep 30, 2013 | Mortgages | Credit decision / Underwriting | MO | Explained | Yes |
| Dec 8, 2012 | Mortgages | Loan servicing, payments, escrow account | FL | Explained | Yes |
| Sep 26, 2012 | Mortgages | Settlement process and costs | OH | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Talk about Home Servicing
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